HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Blade Svr Support

HPESKU: 8978398

Price:
Sale price$1,676.24

Description

HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Blade Svr Support

Unlock enterprise-grade reliability for your Service Blade Servers with HPE Pointnext Tech Care Basic. This extended service package delivers proactive, expert IT support tailored to your Hewlett Packard Enterprise hardware and software environment. With Defective Media Retention and a four-year duration, you gain peace of mind, faster issue resolution, and a direct line to specialists who understand the unique requirements of blade server ecosystems. Whether you run on-premises infrastructure or hybrid deployments, Tech Care helps your team stay focused on strategic initiatives while reducing risk and downtime.

  • Proactive, expert support with direct specialist access: HPE Tech Care Service connects you with product-specific professionals who understand the intricacies of blade servers. You’ll receive guided technical advice beyond basic triage, helping optimize operation, security, and management of your workload. This service is designed to minimize unnecessary escalations and empower your team with actionable recommendations for efficiency and resilience.
  • Defective Media Retention for peace of mind: The package includes defective media retention, enabling dependable replacement while maintaining workflow continuity. This feature supports faster recovery after component failures and helps you manage replacement media in a controlled, compliant manner, reducing the risk of data exposure during service events.
  • Next Business Day response for rapid restoration: When remediation is required, you benefit from Next Business Day Parts and Labor service, helping you meet uptime objectives with timely hardware repair or replacement. This rapid response capability keeps critical blade server environments online, minimizing disruption to applications and services.
  • Extended coverage over 4 years for maximum dependability: The extended four-year service duration provides long-term protection for your investment, aligning with multi-year IT roadmaps and budgeting. This extended horizon helps you stabilize maintenance planning and ensures consistent access to expert support as your blade server environment evolves.
  • Comprehensive hardware and software support across blade server workloads: Tech Care encompasses both hardware and software guidance within the context of your workload. Customers gain a holistic support experience that goes beyond incident response, including guidance on operation, management, and security to reduce risk and improve efficiency across the blade server ecosystem.

Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Blade Svr Support

Technical specifications and product identifiers for this service package are not provided in the input data. Details such as SKU, UPC, or exact coverage terms beyond what is described in the service overview should be obtained from the official HPE/Tech Care documentation or your authorized HPE representative. The description below outlines the service features and intended benefits to help with keyword-rich product listings and customer understanding.

Note: The information presented here reflects the core components described in the product overview: proactive access to product-specific experts, defective media retention, Next Business Day response, a four-year service window, and combined hardware/software guidance for blade server environments. For precise technical specifications, response-time SLAs, and eligibility criteria, please consult the official HPE Tech Care documentation or your sales engineer.

How to install HPE Pointnext Tech Care Basic with Defective Media Retention

  • Confirm eligibility and enroll: Contact your HPE account representative or authorized partner to verify that your blade server environment qualifies for the Tech Care Basic plan. Provide details about your Service Blade Servers, installed software, and current maintenance status to ensure accurate enrollment and coverage alignment.

  • Define scope and channels: Decide on preferred support channels (telephone, real-time chat, automated incident logging, and moderated forums) and establish designated points of contact. This ensures rapid handoffs to product-specific specialists when incidents arise or when proactive guidance is requested.

  • Provide access and credentials for support tooling: Ensure that the appropriate technical contacts have access to your support portal and that any required authentication or entitlement information is up to date. Timely access enables faster case logging and escalation if needed.

  • Schedule kickoff and training: Plan a kickoff with your HPE technical team to align on service expectations, response times, and maintenance windows. If applicable, request onboarding resources or best-practice guidance to maximize the value of the service across your blade server workloads.

  • Engage during incidents or for preventive guidance: Use the multi-channel access to obtain proactive recommendations, security guidance, and operation optimization. For hardware failures, rely on Next Business Day parts and labor to restore service quickly, while the defective media retention feature manages replacement media securely and efficiently.

Frequently asked questions

Q: What is included in HPE Pointnext Tech Care Basic with Defective Media Retention?
A: The package provides proactive access to product-specific HPE specialists, general technical guidance, defective media retention for replacement media, Next Business Day parts and labor response, and a four-year service duration to support blade server environments. It also includes multi-channel support options such as telephone, real-time chat, automated incident logging, and moderated forums.

Q: What is Defective Media Retention and how does it help?
A: Defective Media Retention refers to the policy of retaining defective media during a repair event. This helps ensure controlled handling of failed drives, contributes to data protection, and speeds up the replacement process by providing a known reference for incident resolution and compliance.

Q: What is the typical response time with this service?
A: The service includes Next Business Day - Parts and Labor, meaning that for eligible incidents, replacement parts and on-site labor are arranged to occur on the next business day to restore operations and minimize downtime.

Q: How long does the coverage last?
A: Coverage is extended over a four-year period, offering long-term reliability and continuity for blade server support, with ongoing access to specialized technical resources throughout the duration of the contract.

Q: Which technologies and workloads are supported under Tech Care Basic?
A: Tech Care Basic provides support focused on HPE hardware and software within the context of the supported workload. It emphasizes operation, management, and security guidance to help customers optimize their blade server environments and align with best practices for reliability and efficiency.


Customer reviews

(0)

0 Out of 5 Stars


5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0


Showing - Of Reviews


You may also like

Recently viewed