HPE Pointnext Tech Care Basic with Defective Media Retention – Extended Service – 4 Year – Dl325g10+v2 Svc

Discover enterprise-grade peace of mind with the HPE Pointnext Tech Care Basic plan, now enhanced with Defective Media Retention for a four-year, extended service experience. This comprehensive support package is designed for organizations that demand reliable, proactive maintenance, rapid on-site assistance, and clear, predictable costs. With 9x5 coverage, Next Business Day response, and on-site service included, you can minimize downtime, protect data, and keep critical systems performing at peak levels. The Defective Media Retention option adds an extra layer of security and regulatory compliance, ensuring defective storage media is handled properly without compromising your operations. Discover how this service empowers IT teams to focus on strategic initiatives while leaving the day-to-day maintenance and rapid issue resolution to a trusted partner.

• Reliable, on-site support with fast response: This plan provides Next Business Day on-site service and a 9x5 support window, so critical issues are addressed quickly and with minimal disruption. Technicians are dispatched promptly to diagnose and repair hardware, replace faulty components, and restore operations, helping you meet tight production timelines and service-level agreements. With on-site maintenance and parts & labor included, you reduce the burden on internal teams and avoid costly delays associated with shipping and remote-only support.
• Defective Media Retention (DMR) for secure data handling: The Defective Media Retention option ensures defective drives or media identified during maintenance or replacement are securely retained by HPE for proper disposal and data sanitization. This feature supports regulatory compliance, data protection, and responsible asset recovery, giving you confidence that sensitive information is managed responsibly during hardware refresh cycles.
• 4-year extended coverage for maximum productivity: Spanning four years, this Tech Care Basic plan delivers long-term protection for your critical infrastructure. The extended duration translates into predictable budgeting, consistent service levels, and sustained performance of servers, storage, and other supported hardware. By locking in a multi-year support agreement, you safeguard your IT environment against unexpected repair costs while ensuring continuity of operations across the product lifecycle.
• Comprehensive parts and labor protections: The service includes both parts and labor, meaning qualified technicians will replace failing components and handle the labor required to bring systems back to full operation. This reduces hidden maintenance costs and inventory requirements for your team, while ensuring that the correct parts are used and installed by certified professionals who understand your hardware ecosystem.
• Streamlined activation and proactive readiness for IT teams: With a clear service scope, a defined coverage window, and proactive support options, IT teams can plan maintenance windows, coordinate upgrades, and schedule on-site visits without guesswork. The Dl325g10+v2 Svc reference helps you quickly align procurement, entitlement, and account management, simplifying administration and accelerating issue resolution when incidents arise.

Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Dl325g10+v2 Svc

• Service type: HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service
• Coverage duration: 4 years
• Response time: Next Business Day – Parts & Labor
• Availability window: 9x5
• On-site service: Included
• Defective Media Retention: Included
• Support scope: Parts and Labor
• Service reference SKU: Dl325g10+v2 Svc

how to install HPE Pointnext Tech Care Basic with Defective Media Retention

This offering is a service contract rather than a software installation. Activation and dispatch of on-site engineers are coordinated through HPE Pointnext or your authorized reseller. Below are general guidelines to ensure a smooth activation and quick access to coverage when you need it most.

• Confirm eligibility: Verify that your device or fleet is enrolled in the HPE Pointnext Tech Care Basic plan with Defective Media Retention and that the four-year term is active. Keep the service contract number handy for faster processing.
• Gather required identifiers: Collect the service contract number, SKU (Dl325g10+v2 Svc), and the serial numbers of affected devices. Having these details ready accelerates activation and scheduling for on-site visits if needed.
• Contact support or your account team: Reach out to HPE Pointnext Support or your authorized reseller to activate coverage, confirm the scope of the incident, and arrange any necessary on-site service or remote diagnostics. Provide any relevant incident details to expedite resolution.
• Schedule on-site or remote support: Depending on the issue and coverage, an on-site engineer can be dispatched for Next Business Day service, or remote diagnostics can be used to isolate and resolve non-physical faults. Ensure you have access to the installation or maintenance windows that minimize business disruption.
• Monitor and document: Maintain a record of service events, replacements, and DM-related activities. Document any data sanitization steps required by your internal policies or regulatory guidelines as part of the Defective Media Retention process.

Frequently asked questions

• Q: What does Defective Media Retention mean in this service?

  A: Defective Media Retention (DMR) means that defective storage media identified during hardware maintenance or replacement is retained by HPE for secure disposal and data sanitization. This helps ensure compliance with data protection standards and regulatory requirements while enabling timely repairs and minimizing downtime.

• Q: What does the 4-year Tech Care Basic Extended Service cover?

  A: The four-year plan provides on-site maintenance, parts and labor, and a Next Business Day response for eligible incidents within a 9x5 availability window. It is designed to maximize system uptime, reduce unexpected repair costs, and support predictable IT budgeting.

• Q: Is installation required for this service?

  A: No installation is required. This is a service contract that activates coverage and provides proactive support, on-site visits, and rapid incident response. Activation and administration are typically handled through your HPE account team or an authorized reseller.

• Q: How quickly can I expect on-site service after a reported issue?

  A: The service includes Next Business Day on-site response for eligible incidents, subject to regional availability and terms of the contract. This rapid response helps minimize downtime and accelerates remediation.

• Q: Does this plan cover both hardware and software issues?

  A: The Tech Care Basic plan focuses on hardware maintenance, parts and labor, and on-site support. Software issues may be addressed through separate software support contracts or related services from HPE or partners, depending on your configuration and entitlement.