HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

If you're looking for a reliable and efficient support solution for your HPE hardware, the HPE Pointnext Tech Care Basic with Defective Media Retention is the perfect choice for you. Designed to enhance the performance and longevity of your systems post-warranty, this service plan ensures that you receive the best possible maintenance and support when you need it most. With a focus on usability and efficiency, this plan offers peace of mind knowing that expert assistance is just a call away.

• Comprehensive Support: Enjoy 9 x 5 support coverage with next business day on-site maintenance, ensuring that your operations run smoothly with minimal downtime.
• Defective Media Retention: Retain defective media for further analysis and recovery, allowing you to safeguard your data and improve your recovery processes.
• Fast Response Time: Experience a reliable service response time of next business day parts and labor, facilitating timely repairs within a distance of 100 miles from your site.
• Expert Maintenance: Benefit from professional parts replacement services that enhance maintenance efficiency, ensuring optimal performance of your hardware.
• One-Year Coverage: This service plan provides a full year of comprehensive maintenance—perfect for organizations looking to maximize their IT investments.

Technical Details of the Product

Service Type: Tech Care Basic
Defective Media Retention: Yes
Warranty Duration: 1 Year
Support Hours: 9 x 5
Service Response Time: Next Business Day
On-site Service Availability: Yes
Parts & Labor Included: Yes
Distance for Service: Up to 100 miles from customer site

How to Install

Installing the HPE Pointnext Tech Care Basic service is a straightforward process. Simply follow these steps:

1. Contact HPE support to activate your service plan.
2. Provide the necessary details about your hardware and service requirements.
3. Schedule an on-site visit with a qualified technician if needed.
4. Once activated, familiarize yourself with the service options available through the support portal.
5. Keep your contact information up to date to ensure timely service when required.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Basic service cover?
The service covers maintenance and support for HPE hardware, including parts replacement, on-site service, and defective media retention.

2. Is there a limitation on the distance for on-site service?
Yes, the on-site service is available within 100 miles from the customer site.

3. What happens if I encounter issues with my hardware?
You can contact HPE support for assistance. They will guide you through the troubleshooting process and arrange for on-site service if necessary.

4. Can I retain defective media for analysis?
Absolutely! The service includes defective media retention, allowing you to keep faulty components for further investigation.

5. How long is the service duration?
The HPE Pointnext Tech Care Basic service is offered for a duration of one year.