HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty maintenance solution that guarantees uninterrupted operation for your IT infrastructure. Designed to provide comprehensive support for your Hewlett Packard Enterprise hardware, this service ensures that you remain productive even after the expiration of your manufacturer’s warranty. With a robust set of features tailored to maintain your IT equipment, you can confidently focus on your core business activities.

• Post-Warranty Coverage: Extends your protection beyond the manufacturer's warranty, ensuring you have the support needed for your HPE products.
• Defective Media Retention: Keeps your defective media on-site, allowing you to manage sensitive data without the risk of leaking confidential information.
• Next Business Day Response: Experience expedited service with a Next Business Day response time, ensuring that your operational downtime is minimized.
• On-Site Support: Receive expert assistance right at your location, which significantly reduces the time required for repairs and maintenance.
• Comprehensive Parts and Labor Coverage: Enjoy peace of mind knowing that both parts and labor are covered, allowing for efficient resolution of any issues that may arise.

Technical Details

• Service Duration: 1 Year
• Service Type: Maintenance - Parts & Labor
• Operating Hours: 9 x 5
• Coverage Radius: Up to 100 miles from the customer site

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE partner or directly from HPE.
2. Once purchased, you will receive a confirmation email with service details and instructions.
3. Contact HPE support using the provided contact information to register your hardware and activate the service.
4. Keep your service agreement documents handy for reference when contacting support.
5. In the event of a hardware issue, simply place a service call through the designated support channels.

Frequently Asked Questions

• What is Defective Media Retention?
  Defective Media Retention allows you to keep any failed components, including hard drives, ensuring sensitive data remains secure and under your control.
• How quickly can I expect service?
  The HPE Pointnext Tech Care offers Next Business Day service, meaning your issue will be addressed the next business day after you report it.
• Is this service available internationally?
  This service is primarily offered within the geographical coverage, which is up to 100 miles from your location. Please check with HPE for international service availability.
• What if my equipment requires more extensive repairs?
  HPE Pointnext Tech Care provides comprehensive parts and labor coverage, ensuring that all necessary repairs can be completed quickly and efficiently.
• Can I renew my service after the one-year period?
  Yes, HPE offers renewal options for their maintenance services to ensure continued protection for your IT infrastructure.