HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year Warranty, the perfect solution for businesses looking to protect their investment in HPE technology. This comprehensive service plan not only extends your equipment's longevity but also ensures you have the support needed to maintain peak operational efficiency. With features designed to streamline maintenance and enhance productivity, this service package is essential for any organization relying on HPE equipment.

• Comprehensive Coverage: Enjoy peace of mind with a 1-year warranty that covers parts and labor, ensuring your equipment remains operational even after the manufacturer's warranty has expired.
• Fast Response Time: Benefit from Next Business Day service for parts and labor within a 100-mile distance from your site, meaning minimal downtime and maximum reliability for your business operations.
• On-Site Service: Access convenient on-site support whenever you need it, allowing you to resolve issues quickly and efficiently without the hassle of transporting equipment.
• Defective Media Retention: Retain defective media for analysis and compliance purposes, making it easier to troubleshoot issues and maintain data integrity.
• Experienced Technicians: Work with skilled technicians who bring expertise to every job, ensuring tasks are completed efficiently and effectively, thus enhancing your overall productivity.

Technical Details

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 1 Year Post Warranty
• Service Hours: 9 x 5 (9 hours a day, 5 days a week)
• Response Time: Next Business Day
• Service Coverage: On-site Maintenance within 100 miles
• Service Inclusions: Parts Replacement, Labor, and Defective Media Retention

How to Install

Installing the HPE Pointnext Tech Care Basic service is straightforward:

1. Purchase the service plan through your HPE authorized dealer or directly from HPE.
2. Receive confirmation of your service package and any necessary documentation.
3. Ensure your equipment is registered in the HPE support portal for seamless service access.
4. Contact the HPE support hotline or your designated service representative if you require immediate assistance.
5. Enjoy the benefits of your service plan and rest assured that expert support is just a call away.

Frequently Asked Questions

1. What is the coverage of the HPE Pointnext Tech Care Basic Service?

This service includes parts and labor for repairs, on-site support, and defective media retention for a duration of one year.

2. How quickly can I expect a technician to arrive?

With the Next Business Day service, a technician will arrive at your site within one business day, provided you are within a 100-mile radius.

3. Can I retain defective media after a repair?

Yes, the defective media retention feature allows you to keep any defective media for your records and further analysis.

4. Is there any training included with the service?

While the service does not include formal training, our technicians are available to provide guidance and support during visits.

5. What should I do if I have a service issue?

Simply reach out to the HPE support hotline or your service representative to report the issue, and they will assist you promptly.