HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is a comprehensive service plan tailored to ensure that your HPE hardware continues to function effectively, even after the warranty period has expired. This post-warranty service offers businesses a reliable safety net, focusing on minimizing downtime and maintaining productivity. With a suite of features designed for efficiency and customer satisfaction, this service plan is your go-to solution for managing IT needs seamlessly.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic plan is designed to protect against unexpected repair and replacement costs, helping you to mitigate the financial impact associated with hardware failures.
• Defective Media Retention: One of the standout features of this service is the ability to retain defective media or hardware components. This flexibility allows you to analyze, recover, or securely dispose of sensitive data while ensuring compliance with data protection regulations.
• On-Site Support: With on-site support included in the service, certified technicians are dispatched directly to your location, providing fast and efficient solutions that minimize disruption to your operations.
• Next Business Day Service: Enjoy the reliability of a next business day response time for parts and labor. This guarantees that your systems can be quickly restored to operational status within a 100-mile radius of your site, providing peace of mind during critical downtimes.
• 1 Year Service Duration: The service lasts for a full year, providing dependable support and maintenance that help your IT infrastructure operate optimally and sustain business continuity.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Service Duration: 1 Year
• Response Time: Next Business Day
• Service Coverage: On-site within 100 miles
• Features: Parts and Labor, Defective Media Retention
• Support Hours: 9 x 5

How to Install

Getting started with HPE Pointnext Tech Care Basic is straightforward. Follow these steps to activate your service:

1. Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE dealer or online.
2. Register your product on the HPE support website, providing the necessary details for service activation.
3. Review and familiarize yourself with the support options available under the service agreement.
4. In case of an issue, contact HPE customer support to initiate the service request.
5. A technician will be dispatched to your location to assist with repairs or replacements as outlined in the service agreement.

Frequently Asked Questions

• What is HPE Pointnext Tech Care Basic? HPE Pointnext Tech Care Basic is a warranty service plan that provides on-site support, parts, and labor for HPE hardware, alongside a unique defective media retention feature.
• How long does the service last? The service duration is set for 1 year post-warranty, ensuring you receive continuous support and protection for your valuable hardware investments.
• What is the response time for support? The service guarantees a Next Business Day response time for parts and labor within a 100-mile radius of your location, enabling prompt resolution of issues.
• Can I retain defective media? Yes, the defective media retention feature allows you to keep defective components for analysis or secure data disposal, giving you control over sensitive information.
• How do I initiate a service request? To initiate a service request, simply contact HPE customer support with your service agreement details, and they will guide you through the next steps for assistance.