HPE Pointnext Tech Care Basic with Defective Media Retention – Post Warranty (1 Year) Service Plan

Upgrade your IT resilience with HPE Pointnext Tech Care Basic, a post-warranty service plan designed to keep your critical infrastructure running smoothly. This offering includes Defective Media Retention (DMR), shielding you from data loss concerns while delivering reliable, predictable support when you need it most. Built for proactive organizations, this plan combines rapid response, on-site presence, and comprehensive parts and labor coverage to minimize downtime and maximize the lifespan of your equipment.

• Reliable coverage after warranty: A full 1‑year service duration ensures ongoing support beyond the standard warranty window, helping you maintain steady operations and planned budgets without unexpected maintenance costs.
• Defective Media Retention (DMR) included: If a drive or storage component is replaced, the defective media can be returned to you, enabling you to retain control of your data and hardware assets while ensuring compliance and data integrity.
• On-site service for maximum uptime: On-site visits eliminate transport delays and reduce downtime by enabling technicians to work directly at your location, aligning with busy IT environments and tight maintenance windows.
• 9x5 support with Next Business Day response: This service level provides robust weekday coverage with a guaranteed Next Business Day parts-and-labor response, helping you recover quickly from hardware issues and maintain service levels.
• Distance-based service efficiency: The program offers timely response within 100 miles of your site, ensuring rapid on-site arrivals and practical coverage for distributed environments.

Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention – Post Warranty – 1 Year – Warranty 4530 Sv Svc

• Service duration: 1 year of post-warranty coverage to sustain reliability and support for your hardware environment.
• Defective Media Retention (DMR): Defective storage media may be retained by the customer when replacements are issued, facilitating data access and transparency in hardware servicing.
• Service level: 9x5 support with Next Business Day (NBD) parts and labor, designed for timely issue resolution and minimized downtime.
• On-site service: On-site visit capability delivers hands-on maintenance and faster fault isolation, especially useful in complex rack deployments or data centers.
• Response window: Distance from customer site up to 100 miles is supported to ensure timely arrival and efficient service delivery.
• What’s included: Parts and labor coverage with maintenance services to keep critical components operating optimally.

How to Install HPE Pointnext Tech Care Basic with Defective Media Retention

• Step 1: Confirm eligibility and ownership of the device or hardware covered under the plan, then access the HPE Pointnext service portal or your authorized distributor to initiate enrollment.
• Step 2: Gather key identifiers such as the device serial numbers, SKUs, and any existing service contract numbers to align the Tech Care plan with your assets.
• Step 3: Submit enrollment details to activate the 1-year post-warranty coverage, ensuring the service level (9x5 with Next Business Day response) is correctly configured for your location and distance requirements.
• Step 4: Confirm on-site service preferences, including preferred service windows and the address where technicians should report, so the 100-mile response parameter can be honored.
• Step 5: Maintain documentation and receive confirmation of activation, along with any relevant service terms, response times, and DMR guidelines to ensure smooth future requests.

Frequently asked questions

• What is HPE Pointnext Tech Care Basic with Defective Media Retention? It is a post-warranty service plan offering, with a 1-year duration, that provides on-site maintenance, parts and labor coverage, 9x5 support, Next Business Day response, and the option to retain defective media for retention and transparency purposes.
• What does Defective Media Retention (DMR) entail? DMR allows you to retain defective storage media when replacements are issued, helping you manage data recovery, asset tracking, and compliance as part of the hardware service process.
• What does Next Business Day mean in this context? Next Business Day refers to the service team's commitment to respond with parts and labor on the next business day after a service request is opened, ensuring rapid progress toward recovery and restoration.
• Is on-site service guaranteed? Yes. On-site service is a core feature of this plan, designed to bring technician support directly to your location for faster fault isolation and repair, reducing downtime and transport delays.
• What are the geographic constraints? The plan supports a service response within 100 miles of your customer site, optimizing travel time and on-site efficiency for distributed IT environments.
• What does the 1-year coverage cover? The 1-year term covers post-warranty service, including maintenance activities, replacement parts where applicable, labor, and the structured service levels described (9x5 with Next Business Day response).