HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty

HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service for businesses looking to maintain the efficiency and reliability of their IT infrastructure, especially after the expiration of the manufacturer's warranty. This one-year post-warranty service is expertly designed to provide critical support and protection, ensuring your systems remain operational and productive. By focusing on keeping your hardware in peak condition, this service becomes indispensable for any organization that relies on technology for daily operations.

• Comprehensive Coverage: HPE Pointnext Tech Care Basic provides extensive support and protection against unforeseen breakdowns following the end of your manufacturer's warranty. This allows you to concentrate on your business activities without the stress of hardware failures.
• Defective Media Retention: The defective media retention feature allows you to keep any defective hardware, giving you the chance to analyze and recover data from malfunctioning components. This enhances your overall data protection strategy, making it a smart investment for any enterprise.
• On-site Support: Experience peace of mind with on-site support that ensures quick resolutions to technical issues. With expert technicians available, your operations can continue seamlessly, minimizing any unnecessary downtime.
• Next Business Day Service: The service guarantees quick responses, with next business day service for parts and labor issues. This timely support enhances your reliability and operational efficiency, keeping your business running smoothly.
• Parts & Labor Service: The service includes parts and labor characteristics that augment usability and efficiency. This means you can confidently tackle hardware problems and ensure your systems return to full functionality as swiftly as possible.

Technical Details of Product

• Service Type: Post Warranty Support
• Duration: 1 Year
• Service Hours: 9 x 5
• Response Time: Next Business Day
• Support Location: On-site, within 100 miles of customer site
• Defective Media Retention: Yes
• Inclusions: Parts and Labor

How to Install

To get started with HPE Pointnext Tech Care Basic, follow these simple steps:

1. Purchase the service through an authorized HPE retailer or directly from HPE.
2. After purchase, you will receive a confirmation email containing essential details about your service.
3. Register your service online through the HPE support portal. You may need your product serial number and the confirmation email for this process.
4. Once registered, get acquainted with the available support options, including how to contact the support team for on-site assistance.
5. Keep your service agreement details accessible for future reference to ensure a smooth experience when reaching out for support.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? The service encompasses hardware support, defective media retention, and on-site assistance, covering parts and labor for any necessary repairs.
• How does the defective media retention feature work? This feature allows you to retain any defective media that has failed, enabling you to analyze it for data recovery or other purposes.
• What is the response time for on-site support? The response time is next business day, ensuring that any issues encountered are addressed promptly.
• Is the service available worldwide? The service is available in specified regions; please check with HPE for availability in your area.
• Can I renew the service after the one-year period? Yes, you can renew the service after the one-year period to continue receiving support and maintenance for your HPE products.