HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Enhance your IT infrastructure with the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year Warranty. This extended warranty service offers peace of mind, allowing you to focus on your core business while we take care of your technology needs. With a comprehensive support system designed to minimize downtime and maximize productivity, this service is perfect for organizations looking to protect their investments and ensure seamless operations.

• Extended Protection: The HPE Pointnext Tech Care Basic provides an additional 2 years of warranty coverage, protecting your hardware investment beyond the original warranty period.
• Defective Media Retention: With this service, you can retain defective media, enabling you to securely manage sensitive data without the need for immediate disposal.
• Next Business Day On-Site Service: Enjoy the convenience of next business day parts and labor service, ensuring that issues are resolved quickly and efficiently, minimizing disruption to your operations.
• Comprehensive Support: The 9 x 5 support model offers you access to HPE’s extensive resources, providing assistance when you need it most, without the hassle of travel.
• Reliable Parts Replacement: The warranty includes a parts replacement service, which guarantees that any defective components will be swiftly replaced, ensuring your hardware remains functional and dependable.

Technical Details of the Product

• Service Type: Extended Warranty with Defective Media Retention
• Duration: 2 Years
• Service Availability: 9 x 5, Next Business Day On-Site
• Includes: Parts & Labor for maintenance and replacement

How to Install

Installing the HPE Pointnext Tech Care Basic service is simple. Once you purchase the warranty, you will receive confirmation via email. Follow these steps to activate your service:

1. Review the confirmation email for your service details.
2. Contact HPE support using the provided contact information if you have any questions regarding your coverage.
3. In the event of a hardware issue, report the problem to HPE support during service hours to initiate the service process.
4. Ensure you have your device information ready for a quicker resolution.
5. HPE will dispatch technicians as necessary to resolve your issues, providing parts and labor as covered under your warranty.

Frequently Asked Questions

• What does the Defective Media Retention feature entail? This feature allows you to keep defective drives that may contain sensitive data, providing you with the ability to manage data security more effectively without the need to immediately dispose of it.
• What is the response time for service calls? The service offers a Next Business Day response, meaning that if you report a problem, a technician will be at your location the following business day to address the issue.
• Can I extend my warranty beyond the 2 years? Yes, you can explore additional options for extending your coverage by contacting HPE support before your warranty expires.
• Is there a limit to the number of support calls I can make? There is no limit to the number of support calls you can make as long as they fall within the warranty coverage period and service hours.
• What kind of hardware is covered by this warranty? The warranty covers eligible HPE hardware purchased along with the service, ensuring that you receive comprehensive support for your specific equipment.