HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty service designed to safeguard your IT systems after the manufacturer's warranty expires. This comprehensive 2-year warranty service ensures uninterrupted business operations by providing reliable support and expert maintenance. Enjoy peace of mind knowing your technology is backed by HPE’s dedicated team, focused on efficiency, timely repairs, and customer satisfaction.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes both parts and labor, protecting your IT systems from unexpected breakdowns and ensuring ongoing operational efficiency.
• On-Site Support: With on-site support, technicians are dispatched to your location, minimizing downtime and ensuring that any technical issues are resolved swiftly and effectively.
• Next Business Day Service: The service guarantees next business day response for parts and labor within 100 miles of your location, allowing for timely repairs and reduced downtime.
• Defective Media Retention: This service includes defective media retention, allowing you to keep faulty drives for data recovery or compliance purposes, thereby providing an added layer of protection for your sensitive data.
• Increased Productivity: By utilizing HPE Pointnext Tech Care Basic, your team can concentrate on core business activities, confident in the knowledge that maintenance issues will be addressed promptly, enhancing overall productivity.

Technical Details of Product

• Service Type: Post Warranty Maintenance
• Duration: 2 Years
• Service Hours: 9 x 5
• Response Time: Next Business Day
• Geographical Coverage: 100 miles from customer site
• Includes: Defective Media Retention

How to Install

Installation of the HPE Pointnext Tech Care Basic service is a straightforward process. After your purchase, you will receive a confirmation along with the service terms. To initiate the service:

1. Contact HPE Support through the provided channels.
2. Provide your purchase confirmation and details of your existing hardware.
3. Schedule an on-site assessment if necessary.
4. After the assessment, the service will be activated, allowing you to utilize on-site support and parts replacement as required.

Frequently Asked Questions

1. Is the HPE Pointnext Tech Care Basic suitable for all HPE products? Yes, this service is designed to support a wide range of HPE products. It is advisable to consult with HPE if you have questions regarding specific compatibility.
2. What happens if my equipment fails after the warranty period? The HPE Pointnext Tech Care Basic service covers parts and labor for repairs or replacements, ensuring your equipment continues to function without significant interruptions.
3. Can I extend my service beyond the 2-year period? Yes, you can renew or extend your service contract before the expiration of your current service to ensure continuous support.
4. How quickly can I expect a technician to arrive on-site? Thanks to the next business day service guarantee, a technician is expected to be on-site within the next business day after a service request, provided you are within the 100-mile coverage area.
5. What is defective media retention, and why is it important? Defective media retention permits you to keep failed drives after replacement for data recovery purposes or regulatory compliance, ensuring sensitive information is managed securely.