HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year Warranty. This exceptional service plan is designed for businesses that prioritize operational efficiency and reliability in their IT infrastructure. With a comprehensive set of features, HPE Pointnext ensures your investment remains secure while enhancing your equipment's performance.

• Post-Warranty Coverage: Provides 2 years of essential maintenance and support after the standard warranty period, ensuring your equipment continues to function optimally.
• Defective Media Retention: Allows you to retain defective media, giving you the flexibility to manage your data securely while maintaining compliance with regulations.
• Next Business Day On-Site Service: Enjoy the convenience of on-site service with a guaranteed next business day response time within 100 miles of your location, minimizing downtime and ensuring maximum productivity.
• Parts & Labor Included: The service covers both parts replacement and labor, giving you peace of mind and reducing the burden of unexpected repair costs.
• 9 x 5 Support: Access to support from 9 AM to 5 PM, allowing you to resolve issues efficiently during business hours, ensuring your operations run smoothly.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Basic
• Duration: 2 Years Post-Warranty
• Service Availability: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day
• On-Site Service Distance: Up to 100 miles from customer site
• Coverage: Parts and Labor included

How to Install

Setting up your HPE Pointnext Tech Care Basic service is straightforward. Simply follow these steps:

1. Purchase the service through your preferred HPE channel or partner.
2. Once purchased, you will receive a confirmation email with your service agreement and details.
3. Contact HPE support to register your service agreement using the information provided in the confirmation email.
4. Keep your service agreement details handy for future reference and when reaching out for support.

Frequently Asked Questions

• What is Defective Media Retention?
  Defective Media Retention allows you to retain defective equipment, giving you the flexibility to manage data and recover important information securely.
• Is this service available worldwide?
  This service is available in specific regions, so it's essential to check with your local HPE representative for availability in your area.
• How do I submit a service request?
  You can submit a service request by contacting HPE support via phone or through the online support portal.
• What should I do if my equipment fails?
  Reach out to HPE support immediately to initiate the service request and ensure a swift response within the stipulated next business day timeframe.
• Does the service cover software issues?
  The HPE Pointnext Tech Care Basic service primarily covers hardware support, including parts and labor but does not cover software-related issues.