HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty service designed to provide comprehensive support for your HPE products. With a duration of 2 years, this warranty ensures that you remain protected from unexpected breakdowns after the manufacturer's warranty has expired. The service is crafted to enhance your operational efficiency and system reliability with its focused maintenance approach.

• Post-Warranty Protection: Receive full coverage from system breakdowns that may occur after your standard manufacturer warranty ends, giving you peace of mind as you continue to utilize your HPE hardware.
• Defective Media Retention: This feature allows you to retain defective media, which is critical for data integrity and compliance. You can manage your sensitive data effectively, even in the face of hardware issues.
• On-Site Support: Enjoy the convenience of on-site support, ensuring that HPE experts are available to assist you quickly and effectively. This minimizes downtime and enhances overall productivity.
• Next Business Day Service: With a response time of next business day, you can count on swift parts and labor service within a 100-mile distance from your site. This means that urgent issues can be addressed promptly, getting your systems back online in no time.
• Comprehensive Parts and Labor Coverage: The warranty includes both parts replacement and labor to resolve any issues that arise, allowing for seamless support and quick task completion, which ultimately leads to improved operational efficiency.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic
• Defective Media Retention: Yes
• Warranty Duration: 2 Years
• Support Hours: 9 x 5
• Service Response Time: Next Business Day
• On-site Support: Yes
• Coverage Area: Up to 100 miles from customer site

How to Install

To activate your HPE Pointnext Tech Care Basic warranty, follow these steps:

1. Purchase the HPE Pointnext Tech Care Basic service along with your HPE product.
2. Upon receiving your service confirmation, ensure you have your HPE product serial number on hand.
3. Visit the HPE Support website and register your service using the serial number and service confirmation details.
4. Once registered, you will receive further instructions and access to on-site support resources.
5. For any support needs, contact HPE via the support contact details provided upon registration.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Basic warranty?
The warranty includes post-warranty protection, on-site support, defective media retention, next business day service, and comprehensive parts and labor coverage.

2. How does defective media retention work?
Defective media retention allows you to keep any defective components that are replaced during the service process, ensuring that your sensitive data remains secure.

3. What is the response time for on-site support?
The response time for on-site support is next business day, with coverage available within a 100-mile radius from your location.

4. Is there a limit to the support hours?
Yes, the support is available 9 hours a day, 5 days a week, ensuring that you have access to expert assistance during regular business hours.

5. How do I get support under this warranty?
You can contact HPE directly via the support contact information provided upon registration of your service, or you can visit the HPE Support website for additional resources.