HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Introducing the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year Warranty. This comprehensive maintenance solution is designed to provide peace of mind and continued support for your HPE hardware after the manufacturer's warranty expires. With a focus on efficiency and reliability, this service ensures that you can keep your business operations running smoothly without unexpected interruptions.

• Comprehensive Coverage: Protects your HPE systems from breakdowns after the manufacturer’s warranty expires, ensuring your investment remains safeguarded.
• Defective Media Retention: Allows you to retain defective parts for further analysis, helping you to troubleshoot and improve your operational efficiency.
• On-site Support: Enjoy the convenience of on-site support, guaranteeing quick resolutions to urgent issues with the availability of HPE experts right at your location.
• Next Business Day Service: Benefit from a swift response time with parts and labor delivered next business day within 100 miles of your customer site, minimizing downtime.
• Two-Year Duration: With a service duration of two years, this warranty offers long-term assurance and reliability for your HPE hardware.

Technical Details of Product

• Service Type: On-site Maintenance
• Service Duration: 2 Years
• Service Hours: 9 x 5 (9 hours a day, 5 days a week)
• Service Response Time: Next Business Day
• Defective Media Retention: Yes
• Parts and Labor Coverage: Included
• Distance Coverage: Up to 100 miles from customer site

How to Install

To activate your HPE Pointnext Tech Care Basic with Defective Media Retention service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Once your purchase is confirmed, you will receive a confirmation email with your service details.
3. Register your product and service on the HPE portal using the provided reference number.
4. Familiarize yourself with the support processes by reviewing the HPE support documentation available online.
5. Contact the HPE support team whenever you require assistance, and they will guide you through the required steps to receive service.

Frequently Asked Questions

What is covered under the HPE Pointnext Tech Care Basic warranty?
This warranty covers parts replacement, on-site support, and defective media retention to help you maintain your HPE systems efficiently.

How quickly can I expect service after I call for support?
You can expect next business day service for parts and labor, ensuring that your systems are back up and running as soon as possible.

Can I retain defective media for analysis?
Yes, the defective media retention feature allows you to keep faulty parts for troubleshooting and further examination.

Is there a limit to the distance for on-site service?
On-site service is available within a distance of 100 miles from your customer site.

What happens when my two-year warranty expires?
After the two-year period, you will have the option to renew the service or purchase a new warranty plan for continued coverage.