HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

Enhance the reliability and performance of your HPE equipment with the HPE Pointnext Tech Care Basic with Defective Media Retention. This essential post-warranty service is specifically designed to provide comprehensive support, ensuring peace of mind and security for your IT investment. With a two-year warranty, you can trust that your systems are backed by expert assistance and prompt service whenever you need it.

• Comprehensive Coverage: The HPE Pointnext Tech Care Basic service includes defective media retention, allowing you to retain potentially faulty components for analysis or data recovery, enhancing your data security.
• On-site Expert Support: Enjoy seamless on-site support from certified HPE technicians. This ensures that technical issues are promptly resolved right at your location, minimizing disruption to your business operations.
• Next Business Day Service: Experience peace of mind with a guaranteed next business day response time for parts replacement and labor, within a 100-mile radius. Your equipment will be operational quickly, reducing downtime.
• Parts and Labor Included: This service covers both parts and labor, effectively minimizing operational downtime and maximizing the efficiency of your IT infrastructure, allowing you to maintain productivity.
• Peace of Mind for Two Years: With a two-year service duration, your HPE equipment is supported reliably, ensuring accurate results and longevity for your hardware investments.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Basic
• Service Duration: 2 Years
• Service Hours: 9 x 5 coverage
• Response Time: Next Business Day for parts and labor
• Service Location: On-site (up to 100 miles from customer site)
• Includes: Defective Media Retention, Parts Replacement, On-site Support

How to Install

To take advantage of the HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation with details about your warranty and service coverage.
3. In the event of a hardware issue, contact HPE support, providing your service confirmation details.
4. A technician will be dispatched to your location based on the service agreement, ensuring minimal disruption to your operations.
5. Once the issue is resolved, any retained defective media will be handled following the defective media retention policy.

Frequently Asked Questions

• Q: What is defective media retention?
  A: Defective media retention allows you to keep faulty components for further analysis or recovery without returning them to HPE, ensuring secure data management.
• Q: How quickly can I expect service?
  A: The HPE Pointnext Tech Care Basic service guarantees a next business day response time for parts and labor within a 100-mile radius of your location.
• Q: Is on-site support included?
  A: Yes, on-site support is a part of the service, ensuring certified technicians are available to assist you directly at your premises.
• Q: How long does the warranty last?
  A: The warranty lasts for two years from the date of purchase, covering both parts and labor during that period.
• Q: Can I purchase this service for equipment that is no longer under warranty?
  A: Yes, the HPE Pointnext Tech Care Basic service is specifically designed for post-warranty equipment, offering continued support and maintenance options.