HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Basic with Defective Media Retention is a critical service designed to safeguard your technology investments post-warranty. Aimed at enhancing your operational efficiency and reducing unexpected repair costs, this 2-year warranty plan ensures that your business can thrive without interruptions. With a focus on delivering prompt support, this service plan combines various features to provide comprehensive protection for your IT infrastructure.

• Comprehensive Protection: The HPE Pointnext Tech Care Basic service covers a wide array of unexpected repair and replacement costs, helping businesses effectively manage their IT budgets while ensuring that all equipment remains operational.
• Defective Media Retention: Retain faulty media to recover essential data with the defective media retention feature, saving on replacement costs and allowing your organization to maximize its resources.
• Next Business Day Service: Experience timely assistance with next business day service, ensuring parts replacement and support is available within a 100-mile radius of your location for enhanced operational reliability.
• On-Site Support: Enjoy the convenience of on-site support, where technical experts come directly to your location, minimizing downtime and allowing your team to concentrate on their core responsibilities without the hassle of transporting equipment.
• Efficient Parts & Labor Service: The plan includes both parts and labor service characteristics, ensuring quick resolutions to any issues, ultimately improving workforce productivity and reducing disruptions.

Technical Details of the Product

• Duration: 2 Years
• Service Availability: 9 x 5
• Response Time: Next Business Day
• On-site Service Availability: Within 100 miles of customer site
• Includes Defective Media Retention: Yes, coverage for parts and labor

How to Install

To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:

1. Purchase the service through an authorized HPE reseller or directly from HPE.
2. Receive your service confirmation documentation via email.
3. Keep the documentation in a safe place for reference and claims.
4. Contact HPE support when you need to utilize the service, providing them with your service confirmation details.
5. HPE will coordinate the necessary support to address your needs efficiently.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Basic service? This service includes comprehensive protection against unexpected repair and replacement costs, defective media retention, on-site support, and next business day service for parts and labor.
• How does defective media retention work? Defective media retention allows you to keep faulty components, usually storage devices, so you can recover any important data before replacing them.
• What is the response time for service requests? The service offers next business day response time for on-site support within a 100-mile radius of your location.
• Can I use this service for multiple devices? This service applies to the specific devices covered by the plan. If you have multiple devices, you may consider purchasing additional service plans for each one.
• How do I renew or extend my service? To renew or extend your service, contact your HPE reseller or HPE customer service prior to the expiration of your current plan to discuss available options.