HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service is the ultimate solution for businesses seeking uninterrupted support and maintenance for their vital IT infrastructure. This exceptional service plan guarantees 24/7 access to technical assistance, ensuring your systems operate seamlessly. With a strong emphasis on reliability and efficiency, the HPE Pointnext Tech Care Critical service delivers the peace of mind your business deserves, allowing you to focus on what matters most—growing your enterprise.

• 24/7 Technical Support: Enjoy the assurance of round-the-clock support, ensuring that any technical issues you face can be addressed at any time of day or night.
• Guaranteed 6-Hour On-Site Response: Experience peace of mind with a promised 6-hour on-site response time, meaning that your critical issues will be resolved swiftly and effectively, minimizing any disruption to your operations.
• Fast Parts Replacement Service: Benefit from a reliable parts replacement service that helps maintain operational efficiency and keeps your systems running smoothly, reducing potential downtime.
• Comprehensive Maintenance Coverage: The service includes both parts and labor, facilitating quick resolution of issues and enhancing overall productivity.
• Three Years of Extended Coverage: Gain three years of extended service, providing ample time for your IT systems to operate at maximum efficiency and deliver precise results.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Availability: 24/7
• On-site Response Time: 6 Hours
• Distance Coverage: Up to 50 miles from customer site
• Includes: Parts and labor

How to Install

To maximize the benefits of your HPE Pointnext Tech Care Critical service, simply follow these steps:

• Purchase the service through an authorized HPE partner or online portal.
• Register your service by providing necessary information, including device details and contact information.
• Once registered, familiarize yourself with the support resources available to you, including contact details for 24/7 support.
• In case of any issues, contact HPE support directly for immediate assistance or schedule an on-site technician visit as needed.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Critical service include? This service includes 24/7 technical support, on-site assistance with a 6-hour response time, parts replacement, and labor coverage for maintenance and repairs.
• How long is the service duration? The service duration is three years, providing extended coverage for all your IT support needs.
• What is the response time for on-site support? We guarantee a 6-hour on-site response time within a 50-mile radius from your customer site.
• Can I extend my service after three years? Yes, you can renew or extend your service plan as it approaches expiration to continue receiving support.
• How do I contact HPE support? You can contact HPE support through the phone number provided upon registration or through the HPE support website for immediate assistance.