HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

Experience uninterrupted performance and unparalleled support with the HPE Pointnext Tech Care Critical - Extended Service. Designed for businesses that require high availability and maximum operational efficiency, this extended service plan offers a comprehensive solution to meet your critical IT needs. With 24/7 support, on-site maintenance, and guaranteed response times, you can focus on your core operations while we handle the rest. Ensure peace of mind with a service that prioritizes your business continuity and reliability.

• 24/7 Access to Expert Support: Enjoy around-the-clock access to HPE's skilled support team, ensuring that help is always just a call away—regardless of the hour. This unparalleled access ensures that your critical IT operations run smoothly without unnecessary downtime.
• On-Site Service for Your Convenience: Benefit from on-site maintenance within a 50-mile radius, allowing for swift resolutions to any issues that may arise. Our technicians are trained to troubleshoot and resolve problems quickly to minimize disruption to your business.
• Rapid Response Time: With a guaranteed 6-hour repair response time, you can rest assured knowing that we prioritize your system’s uptime. We understand that every minute counts, and our commitment to a swift response helps you maintain optimal operations.
• Comprehensive Parts and Labor Coverage: Enjoy the peace of mind that comes with complete parts replacement services. Our plan covers both parts and labor, ensuring your equipment is maintained at the highest standards without unexpected costs or delays.
• Three-Year Duration for Long-Term Assurance: With a robust three-year service duration, you are equipped with reliable support that grows with your business. This ensures that you are always covered, no matter how your requirements evolve over time.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Availability: 24 x 7
• On-Site Response Time: 6 Hour Repair
• Service Coverage Radius: 50 Miles from Customer Site
• Includes: Parts Replacement, Labor, and Maintenance Support

How to Install

Installing the HPE Pointnext Tech Care Critical - Extended Service is straightforward:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Receive confirmation of your service agreement along with your service contract details.
3. Contact HPE support to schedule your initial service consultation, where we will assess your equipment and operational needs.
4. Utilize the dedicated support number for ongoing assistance and support as needed.
5. Ensure that your IT staff is aware of the service processes and contacts for seamless integration into your operations.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  The service includes 24/7 access to expert support, on-site maintenance, parts replacement, labor coverage, and a guaranteed response time.
• How quickly can I expect service after I request it?
  You can expect a technician to respond within 6 hours of your service request, provided you are within the 50-mile service radius.
• Is this service plan suitable for all businesses?
  Yes, the HPE Pointnext Tech Care Critical service is designed for any business that requires high availability and critical IT support.
• What happens if I need support outside of the standard coverage area?
  While the service provides on-site support within a 50-mile radius, HPE can discuss options for businesses outside this range during your initial consultation.
• Can I renew my service contract after the three years?
  Yes, you can discuss renewal options with your HPE representative well before the contract expiration date.