HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

Introducing the HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service, your ultimate solution for maximizing the uptime and reliability of your HPE infrastructure. This premium service offering ensures that your systems remain operational and efficient, providing you with peace of mind and the support you need to focus on your core business objectives. With a commitment to excellence, HPE Pointnext Tech Care Critical delivers unparalleled service and expertise tailored to meet your critical support needs.

• 24 x 7 x 6 Hour On-site Support: Enjoy round-the-clock access to expert technicians, ensuring that help is available whenever you need it, day or night.
• Parts Replacement Service: The service includes essential parts replacement, designed to swiftly resolve any issues that may arise, minimizing your system downtime.
• Rapid Response Time: With a guaranteed 6-hour repair response time for incidents occurring within a 50-mile radius from your location, you can count on timely resolutions to keep your operations running smoothly.
• Comprehensive On-site Maintenance: Our skilled technicians provide hands-on support right at your facility, ensuring expert assistance is just a short distance away.
• Three-Year Service Duration: This extended service plan spans three years, allowing you to maintain maximum productivity and achieve sustainable results with dependable support.

Technical Details of Product

• Service Type: Extended Service Plan
• Service Duration: 3 Years
• Support Availability: 24 x 7
• Response Time: 6 hours (within 50 miles)
• Coverage: On-site maintenance, parts and labor included

How to Install

Installing the HPE Pointnext Tech Care Critical service is a straightforward process:

1. Purchase the service via your preferred HPE outlet or authorized partner.
2. Upon confirmation of your purchase, you will receive a service agreement detailing the support terms.
3. Activate your service by contacting the HPE Pointnext support team using the contact information provided in your service agreement.
4. Coordinate with HPE technicians to schedule any necessary on-site assessments or installations of your service.
5. Once activated, you can immediately begin utilizing the benefits of your extended service plan.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

This service includes 24 x 7 support, parts replacement, on-site maintenance, and a guaranteed 6-hour response time for repairs.

2. How does the parts replacement service work?

In the event of a hardware failure, our support team will assess the situation and provide replacement parts as necessary to minimize downtime.

3. Is this service available for all HPE products?

The HPE Pointnext Tech Care Critical service is designed for a wide range of HPE products. Please consult with your HPE representative for specific eligibility.

4. Can I extend my service beyond the initial three years?

Yes, extensions can be discussed with your HPE representative prior to the expiration of your current service plan.

5. What should I do if I need immediate assistance?

If you require urgent support, simply contact HPE Pointnext support using the contact details provided in your service agreement, and assistance will be dispatched promptly.