HPE Pointnext Tech Care Critical - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service is designed to provide unmatched support and maintenance for your systems, ensuring they operate at peak performance. With this service, you can enjoy peace of mind knowing that your technology is backed by a reliable service plan that caters to your unique business needs. This comprehensive service package is ideal for organizations that require immediate assistance and minimal downtime, delivering essential on-site support whenever you need it.

• 24x7 Availability: The HPE Pointnext Tech Care Critical service offers round-the-clock support, ensuring that expert assistance is always just a call away. This 24/7 availability means you can address any issues that arise without delay, minimizing potential disruptions to your operations.
• On-site Maintenance: With an on-site response time of just 6 hours, our technicians are always ready to tackle hardware issues at your location. This service includes both parts and labor, meaning you can rely on HPE's skilled professionals to fix problems quickly and efficiently.
• Parts Replacement Service: The service includes a comprehensive parts replacement program, which allows you to handle unexpected mishaps seamlessly. HPE ensures that you have access to the necessary components to keep your systems running smoothly, reducing the impact of any potential hardware failures.
• Cost Predictability: With the HPE Pointnext Tech Care Critical service, you can manage your total cost of ownership predictably. The all-inclusive nature of the service helps you avoid unexpected expenses, allowing for better budgeting and financial planning.
• Maximized Reliability: The combination of on-site support and a rapid response time ensures maximum reliability for your systems. You can trust that your IT infrastructure is consistently maintained, allowing your business to focus on what it does best.

Technical Details of Product

• Service Type: Extended Service Plan
• Service Duration: 3 Years
• Service Availability: 24 x 7
• On-site Response Time: 6 Hours (within a 50-mile radius)
• Includes: Parts and Labor

How to Install

To take full advantage of the HPE Pointnext Tech Care Critical service, you simply need to purchase the service plan. After purchase, HPE will reach out to you to set up your account and confirm the details of your service plan. Installation is effortless, as this service is designed to integrate seamlessly with your existing systems. If required, HPE technicians will perform the initial setup and provide you with all necessary information to ensure you can access on-site support and assistance whenever needed.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Critical service include?
  This service includes 24/7 support, on-site maintenance with a 6-hour response time, parts replacement, and labor coverage for a duration of three years.
• How do I request service?
  You can request service by contacting HPE's support team through the dedicated service hotline or via your HPE support portal.
• Is there a limit to the number of service calls I can make?
  No, there is no limit to the number of service calls you can make during the service duration. We encourage you to reach out whenever you need assistance.
• What happens if my equipment needs to be repaired?
  If your equipment requires repair, HPE technicians will arrive on-site within 6 hours to diagnose and fix the issue, utilizing parts included in the service coverage.
• Can I customize my service plan?
  HPE offers various service options. If you have specific requirements, we recommend discussing them with our sales team at the time of purchase.