HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service is designed to provide unparalleled support and reliability for your IT infrastructure. With comprehensive on-site assistance, this service plan ensures that your systems remain operational, allowing your business to thrive without interruption. Whether you are dealing with hardware failures or require immediate technical support, this service offers peace of mind by minimizing downtime and enhancing productivity.

• 24/7 Availability: Benefit from round-the-clock support with HPE Pointnext Tech Care Critical. Our dedicated team is available 24 hours a day, 7 days a week, ensuring you receive immediate assistance whenever you need it.
• 6-Hour On-Site Response Time: Enjoy a quick response with our 6-hour on-site service guarantee. If a problem arises, our technicians will be at your location within 6 hours to address issues, allowing your operations to resume smoothly.
• Comprehensive Parts & Labor Coverage: The service includes both parts replacement and labor, ensuring that all necessary components are covered, reducing unexpected costs and enhancing your overall usability.
• Extended 4-Year Service Duration: With a service duration of 4 years, you can rely on continuous support for your IT systems, providing long-term reliability and peace of mind for your business operations.
• Efficient Problem Resolution: Our on-site support allows for rapid problem-solving, limiting downtime to the absolute minimum and ensuring that your business productivity is never compromised.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 4 Years
• Service Availability: 24 x 7 x 6 Hour On-site Support
• Response Distance: Up to 50 miles from customer site
• Coverage: Parts and Labor included

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Contact your HPE representative or authorized partner to initiate your service agreement.
2. Provide all necessary information regarding your IT environment and hardware configuration.
3. Once your agreement is confirmed, you will receive a service confirmation along with a service ID.
4. In case of emergencies or technical issues, use the service ID to reach out to HPE support for prompt assistance.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Critical service?

This service includes 24/7 technical support, on-site assistance within 6 hours, and comprehensive parts and labor coverage for hardware issues.

How long is the service duration?

The HPE Pointnext Tech Care Critical service lasts for 4 years, ensuring long-term support and maintenance for your IT systems.

What is the response time for on-site support?

The service guarantees an on-site response time of 6 hours, provided you are within 50 miles of the service location.

Will there be any additional costs for parts or labor?

No, the service covers both parts and labor, meaning there are no additional costs for repairs and replacements under this service agreement.

How do I report an issue or request service?

You can report issues or request service by contacting HPE support and providing your service ID, which will help expedite your request.