HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 4 Year Service is designed to provide your business with unparalleled technical support, ensuring that your systems are always running at peak performance. With 24/7 availability and a host of unique features, this service plan is tailored to meet the demands of modern businesses that rely on technology for their operations. Experience peace of mind as you enjoy the benefits of rapid response times, on-site support, and comprehensive maintenance coverage.

• 24/7 Availability: Benefit from around-the-clock support, ensuring that your technical issues are addressed promptly, no matter when they arise.
• On-site Support: Our expert technicians are available to provide on-site assistance, guaranteeing quick solutions that minimize downtime and enhance productivity.
• Parts Replacement Service: Enjoy dependable efficiency with parts replacement included, so you can focus on your business without worrying about hardware failures.
• 6 Hour Repair Response Time: With a guaranteed repair response time of just 6 hours (for locations within 80 km), you can trust that your technical issues will be resolved swiftly.
• Extended 4-Year Coverage: Our service extends over four years, providing you with long-term peace of mind and ensuring your systems remain reliable and efficient.

Technical Details

• Service Type: Extended Service Plan
• Duration: 4 Years
• Support Availability: 24 x 7
• On-Site Service: Yes
• Repair Response Time: 6 Hours (within 80 km distance from customer site)
• Includes: Parts and Labor for maintenance and repairs

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Purchase the service through an authorized HPE dealer or distributor.
2. Upon purchase, you will receive a confirmation email with your service agreement details.
3. Contact HPE customer support using the provided contact information to schedule your initial service appointment.
4. Ensure that your equipment is ready for service by following any pre-service instructions given by the technician.
5. Enjoy the peace of mind that comes with knowing your business has reliable technical support at all times.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  The service includes 24/7 technical support, on-site assistance, parts replacement, and coverage for both parts and labor.
• How quickly can I expect a technician to arrive?
  We guarantee a repair response time of 6 hours for locations within 80 km of a service center.
• Is this service available for all HPE products?
  The service is applicable to a wide range of HPE products; however, it's best to check with your HPE representative for specific coverage details.
• Can I extend my service after the initial 4 years?
  Yes, options for extending your service can be discussed with your HPE representative as the end of your service period approaches.
• What should I do if I encounter a technical issue?
  Simply contact our 24/7 support line, and a technician will begin assisting you with your issue immediately.