HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service

Ensure your technology infrastructure remains robust and efficient with the HPE Pointnext Tech Care Critical - Extended Service. This premium service offers comprehensive support tailored to meet the needs of businesses that require continuous uptime and quick resolutions to technical issues. With a commitment to excellence, HPE delivers a service plan designed to keep your systems running smoothly and efficiently, providing you peace of mind in today’s fast-paced digital landscape.

• 24 x 7 x 6 Hour Support: Experience unparalleled support availability with round-the-clock assistance ensuring that critical issues are addressed promptly. You can count on HPE's experts to be there whenever you need them.
• On-Site Maintenance: Our on-site support service ensures that you receive immediate assistance without the delays of remote troubleshooting. With a guaranteed response time of 6 hours for repairs within 50 miles, you can quickly get back to business as usual.
• Parts Replacement Service: Enjoy dependable efficiency with our parts replacement service. HPE ensures that necessary components are swiftly replaced, minimizing downtime and maintaining your system’s operational integrity.
• Enhanced Productivity: With our service that integrates parts and labor, tasks are completed rapidly and efficiently. This allows your team to focus on their core responsibilities instead of tech-related disruptions, driving productivity and growth.
• 4-Year Extended Coverage: Gain peace of mind knowing that your systems are covered for an extended duration of 4 years. This long-term service plan is designed to provide maximum dependability and consistent performance, ensuring accurate results throughout its lifespan.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 4 Years
• Support Availability: 24 x 7
• Response Time: 6 Hours (within 50 miles)
• Service Includes: On-site Maintenance, Parts & Labor

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Once you purchase the service, follow these steps:

1. Contact your HPE service representative to confirm your service activation.
2. Schedule an on-site visit by the HPE technician for an initial assessment of your systems.
3. The technician will configure your service settings, ensuring that all necessary parameters are in place for prompt response and support.
4. Once the setup is complete, you will receive confirmation and instructions on how to reach support at any time.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Critical service?

The service includes 24 x 7 support, on-site maintenance, parts replacement, and labor over a span of 4 years.

How quickly can I expect service after making a request?

HPE guarantees a 6-hour response time for on-site service within a 50-mile radius from your location.

Can I extend the service beyond 4 years?

Yes, you can discuss renewal options with your HPE service representative before the expiration of your current plan.

Are there any additional costs involved?

All parts and labor required for the maintenance services are included in the service agreement, providing a predictable total cost of ownership.

Is remote support available?

Yes, HPE offers remote troubleshooting services in addition to on-site support for critical issues when immediate physical presence is not necessary.