HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service, your ultimate solution for maintaining the health and performance of your HPE technology. This extended service plan is designed to provide you with peace of mind, knowing that expert help is always just a call away. With 24/7 support and on-site assistance, you can minimize downtime and ensure your business runs smoothly.

• 24 x 7 x 6 Hour Support: Benefit from round-the-clock assistance that guarantees help is available whenever you need it, day or night.
• On-site Maintenance: Enjoy the convenience of on-site support, ensuring that issues are resolved quickly and efficiently without the need for long wait times.
• Parts & Labor Included: This service includes comprehensive parts replacement and labor, providing you with a complete maintenance solution that enhances reliability.
• Rapid 6 Hour Response Time: Experience a swift response with a 6-hour repair guarantee (within 50 miles of your site), ensuring minimal disruption to your operations.
• 4 Year Service Duration: With a commitment to long-term support, this extended service package ensures you have dependable service for a full four years, enhancing your operational stability.

Technical Details of the Product

• Service Type: Extended Service Plan
• Service Duration: 4 Years
• Support Availability: 24/7
• Response Time: 6 Hours (distance from customer site - 50 miles)
• Service Coverage: On-site maintenance including parts and labor

How to Install

Installing the HPE Pointnext Tech Care Critical Service is simple and straightforward. Once you purchase the service, you will receive a confirmation along with instructions tailored to your specific HPE products. Here’s a brief guide:

1. Contact HPE Pointnext support via the provided hotline to activate your service.
2. Provide your equipment details and the service confirmation number for a hassle-free setup.
3. Schedule an on-site visit if necessary, based on your service coverage.
4. Keep the support contact information handy for future reference.

Frequently Asked Questions

• What does the service cover? This service covers parts replacement, labor, and on-site support for your HPE equipment, ensuring quick resolutions to any problems.
• How do I request service? Simply call the HPE Pointnext support hotline available 24/7 to request assistance.
• Is there a distance limitation for on-site service? Yes, the on-site service is available with a 6-hour response time within 50 miles of your site.
• What if I require assistance outside of the service hours? As this service offers 24/7 support, you can reach out at any time, and assistance will be provided.
• Can I extend my service after the initial 4 years? Yes, HPE offers options to extend your service plan prior to the expiration of your current service.