HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service is designed to provide unparalleled support for your critical IT infrastructure. This service ensures that your systems remain operational, with swift on-site assistance and robust parts replacement, hence protecting your investment. Ideal for businesses that require high reliability and minimal downtime, this service enhances your operational efficiency and peace of mind.

• 24 x 7 x 6 Hour On-site Support: With round-the-clock availability, you can count on expert assistance whenever emergencies arise. Our dedicated team ensures that your systems are monitored and supported at all times.
• Quick Response Time: Experience a remarkable 6-hour repair service response time within an 80 km radius from your customer site. Our commitment to swift service minimizes downtime and keeps your operations running smoothly.
• Comprehensive Parts & Labor Coverage: This service includes parts replacement and labor, allowing for seamless handling of any mishaps. Your IT infrastructure remains in peak condition, ensuring continuous productivity.
• Four-Year Service Duration: Enjoy long-term peace of mind with a comprehensive four-year service plan designed to maintain maximum reliability. Your systems are safeguarded against unexpected issues with continuous support.
• Increased Reliability and Efficiency: By enhancing your IT support structure, you can focus on strategic initiatives rather than operational disruptions. Our service improves overall productivity and efficiency, allowing you to achieve your business goals.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 4 Years
• Service Availability: 24 x 7 x 6 Hour
• On-site Response Time: 6 Hours (within 80 km)
• Includes: Parts Replacement and Labor
• Target Audience: Businesses with Critical IT Operations

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Once you purchase the service, follow the steps below:

1. Contact your HPE representative to activate your service plan.
2. Provide your company details and the specifics of your IT infrastructure.
3. Schedule an initial assessment visit with HPE technicians to evaluate your systems.
4. Receive a dedicated support contact for all future assistance.
5. Start utilizing the 24 x 7 x 6 Hour on-site support as needed.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Critical service?

  The service covers parts replacement and labor for any IT issues, ensuring that your systems remain operational with minimal downtime.

• Is there a limit on the number of service calls I can make?

  No, the service provides unlimited on-site support within the service terms, ensuring that you have access to help whenever necessary.

• How quickly can I expect service response?

  The service guarantees a 6-hour response time for on-site support within an 80 km radius, ensuring that your issues are addressed promptly.

• Can I upgrade my service plan?

  Yes, you can discuss potential upgrades with your HPE representative to better suit your evolving business needs.

• What if my business location is outside the 80 km radius?

  For locations beyond 80 km, alternative response times may apply. Please consult your HPE representative for tailored solutions.