HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service

Enhance your operational efficiency and technology reliability with the HPE Pointnext Tech Care Critical - Extended Service. This robust service plan ensures that you have round-the-clock support for your critical IT infrastructure, delivering peace of mind and allowing you to focus on your core business activities. With a commitment to providing fast response times and comprehensive support, this service plan is designed for businesses that require high availability and minimal downtime.

• 24 x 7 x 6 Hour On-site Support: Gain access to dedicated technical support around the clock, ensuring that your issues are addressed promptly, no matter when they arise.
• Parts Replacement Service: Benefit from an included parts replacement service that resolves your technical difficulties quickly and efficiently, allowing for uninterrupted productivity.
• On-site Service Location: Enjoy the reliability of on-site support, tailored to your specific location, which contributes to maximized operational efficiency and minimal downtime.
• Minimized Inventory Costs: The combination of parts and labor services assists in significantly reducing your inventory costs while providing industry-leading reliability for your critical systems.
• 6-Hour Repair Response Time: With a guaranteed 6-hour response time for service calls within a 50-mile radius, you can trust in quick resolutions that enhance your business's dependability.

Technical Details of Product

• Service Duration: 4 Years
• Support Type: On-site Maintenance
• Service Availability: 24/7
• Response Time: 6 Hours (within 50 miles)
• Includes: Parts & Labor

How to Install

To set up your HPE Pointnext Tech Care Critical - Extended Service, simply follow these steps:

1. Contact your HPE representative to activate your service plan.
2. Ensure your equipment is registered in the HPE system for tracking and support purposes.
3. Familiarize yourself with the service terms and conditions provided upon activation.
4. Keep your contact information up to date to ensure seamless communication for support requests.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

This service includes 24/7 on-site support, parts replacement, labor, and a guaranteed 6-hour response time for service calls.

2. How do I request service?

Service requests can be made directly through your HPE representative or through the HPE customer support portal.

3. Is there a limit to the distance for on-site service?

Yes, the service guarantees a 6-hour response time for locations within a 50-mile radius from the service center.

4. Can I upgrade my service plan?

Yes, you can discuss upgrade options with your HPE representative based on your evolving business needs.

5. What happens after the 4-year service duration?

At the end of the service duration, you will have the opportunity to renew your service plan for continued support and maintenance.