HPE Pointnext Tech Care Critical - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service offers you unparalleled support and peace of mind for an extended duration of four years. Designed specifically for businesses that rely heavily on their IT infrastructure, this service ensures that you receive prompt and efficient maintenance when you need it the most. With its comprehensive parts and labor service, you can trust that your critical systems are in capable hands.

• 24 x 7 x 6 Hour On-site Support: Enjoy round-the-clock support with a guaranteed six-hour response time for on-site assistance. This ensures that your systems are operational and any disruptions are minimized, allowing you to focus on what matters most—your business.
• Comprehensive Parts Replacement: Your service package includes reliable parts replacement to maintain system efficiency. This allows for seamless operation without the stress of downtime caused by hardware failures.
• Maximized Productivity: With on-site service located within a 50-mile radius, you can expect quick and efficient service. This means fewer interruptions to your workflow, leading to enhanced productivity and reliability across your operations.
• Enhanced Service Characteristics: The combination of parts and labor service characteristics ensures that any tasks needed are completed swiftly. This increased efficiency translates to time saved and results delivered on schedule.
• Long-term Coverage: With a four-year service duration, the HPE Pointnext Tech Care Critical service provides long-term assurance that your IT infrastructure will remain robust and responsive to your business needs.

Technical Details of Product

• Service Type: Extended Service
• Duration: 4 Years
• Support Availability: 24 x 7
• On-site Response Time: 6 Hours
• Distance for On-site Service: Up to 50 miles from customer site
• Service Coverage: Parts and Labor included

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Once you purchase the service, you will receive a confirmation along with a service agreement outlining the terms of service. To activate, simply follow these steps:

1. Review the service agreement and ensure all details are accurate.
2. Contact the HPE Pointnext support team via the provided contact information for any questions.
3. Prepare your equipment and systems for the on-site technician’s visit.
4. Upon the technician's arrival, present all relevant documentation and discuss any specific needs or concerns.
5. Allow the technician to perform the required maintenance as per the scheduled service.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Critical service?

The service includes 24 x 7 support, on-site repair within six hours, and coverage for both parts and labor for a duration of four years.

How quickly can I expect service?

You can expect on-site service within six hours of reporting an issue, provided you are located within a 50-mile radius of the service provider.

Is there a limit to the number of service visits?

There is no limit to the number of service visits during the service period, as long as they are necessary for maintenance and repair.

Can I transfer my service agreement to another location?

Transferring the service agreement may be possible, depending on the circumstances. Please contact HPE Pointnext support for assistance regarding your specific situation.

What should I do if I need support outside regular business hours?

The HPE Pointnext Tech Care Critical service offers 24 x 7 support, so you can reach out to our support team at any time, even outside regular business hours, for immediate assistance.