HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service is designed to provide comprehensive support and maintenance for your HPE equipment. This extended service plan ensures that your systems remain operational while minimizing downtime, thus protecting your investment and enhancing the overall reliability of your IT infrastructure. Whether you run a small business or a large enterprise, this service offers peace of mind and top-notch support tailored to your needs.

• 24 x 7 x 6 Hour On-Site Support: Receive support at any time of the day or night. Our team is available around the clock, ensuring that you have access to experts whenever you need them, with a rapid six-hour response time.
• Parts and Labor Included: This service plan covers not only parts replacement but also labor costs, helping you manage and minimize your inventory expenses while ensuring maximum dependability.
• Efficient Response Time: With a 6-hour repair service response time within a 50-mile radius from your customer site, you can expect timely support and maintenance, allowing you to stay focused on your core business functions.
• Comprehensive Coverage for 5 Years: Enjoy a full five years of service that extends the life and performance of your HPE equipment, ensuring consistent and accurate results throughout the duration of the service.
• Increased Reliability: Protect your critical systems and investments with a service that enhances reliability and minimizes potential downtime, allowing your organization to run smoothly.

Technical Details of the Product

• Service Type: Extended Service Plan
• Service Duration: 5 Years
• Support Availability: 24 x 7
• Response Time: 6 Hours
• On-Site Coverage: Parts and Labor included
• Distance for Repair Service: Up to 50 miles from customer site

How to Install

To take advantage of the HPE Pointnext Tech Care Critical - Extended Service, simply follow these steps:

1. Purchase the service plan through an authorized HPE partner or retailer.
2. Contact HPE support to register your service plan using the provided warranty number.
3. Ensure that your contact details and equipment information are up to date in HPE's service database.
4. Familiarize yourself with the support and service guidelines provided in the welcome package.
5. In case of any issues, call the dedicated support line to request assistance.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Critical service cover?

This service covers both parts and labor for repairs and maintenance of your HPE equipment, ensuring minimal downtime and maximum reliability.

2. How quickly can I expect service after submitting a request?

You can expect a technician on-site within six hours for equipment issues, provided you are within a 50-mile radius from the customer site.

3. Is the service available 24/7?

Yes, the HPE Pointnext Tech Care Critical service is available 24 hours a day, 7 days a week, ensuring that you have access to support whenever you need it.

4. How long is the service contract valid?

The service contract is valid for five years from the date of purchase, providing you with long-term support and peace of mind.

5. Can I extend my service contract after it expires?

Yes, you can discuss extension options with your HPE partner or authorized representative before the expiration of your current service contract.