HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 5 Year Service is designed to provide unparalleled support and maintenance for your technology investments. With this service, you can ensure the reliability and efficiency of your HPE products with 24/7 support and quick on-site assistance. This extended service plan protects your investments while giving you peace of mind through comprehensive parts and labor coverage.

• 24/7 Support Availability: Enjoy round-the-clock technical support and service assistance to address your issues promptly, ensuring your systems remain operational.
• On-site Maintenance: Benefit from on-site service that guarantees a fast response time, reducing downtime and enhancing productivity.
• Rapid 6-Hour Repair Response: With a dedicated 6-hour response time for repairs within a 50-mile radius, you can expect efficient and effective resolutions to your problems.
• Comprehensive Parts Replacement: The service includes parts replacement, which means you won’t have to worry about sourcing components or inventory costs.
• 5-Year Coverage: Extend your coverage for an impressive 5 years, giving you long-term assurance and reliability for your HPE products.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Hours: 24 x 7
• Repair Response Time: 6 Hours (within 50 miles)
• Coverage: Parts & Labor

How to Install

1. Purchase the HPE Pointnext Tech Care Critical - Extended Service through an authorized HPE reseller or directly from HPE.
2. Once purchased, you will receive a confirmation and service agreement.
3. Contact HPE support to activate your service plan.
4. Schedule any necessary on-site assessments or installations with HPE certified technicians.
5. Begin utilizing your service benefits immediately as issues arise or preventive maintenance is needed.

Frequently Asked Questions

• What types of issues does this service cover?
  The service covers hardware failures, parts replacements, and technical support for troubleshooting and installation issues.
• Is on-site service always available?
  Yes, on-site service is available as part of the plan, ensuring that assistance is always accessible when needed.
• What is the maximum distance for the 6-hour response time?
  The 6-hour response time is applicable within a 50-mile radius from your service location.
• Can I extend my service beyond the initial 5 years?
  Yes, HPE offers options for extending your service coverage after the initial 5-year term.
• How do I manage service requests?
  You can manage service requests directly through the HPE support portal or by contacting your HPE service representative.