HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service is designed to provide unparalleled support and maintenance for your critical IT infrastructure. With this extended service plan, you can ensure that your systems remain operational and efficient, giving you peace of mind and the confidence to focus on your business goals. This service includes comprehensive on-site support and quick response times, ensuring that you receive the assistance you need when it matters most.

• 24/7 Support: Enjoy around-the-clock access to expert assistance, ensuring that your IT operations run smoothly at all times.
• On-Site Service: The convenience of on-site service means that help is just a call away, allowing for swift resolutions to any issues that may arise.
• Parts Replacement Service: Our service includes a robust parts replacement service to quickly address any hardware failures, minimizing downtime and maximizing productivity.
• Rapid Response Time: Benefit from a 6-hour repair response time within a 50-mile radius of your location, ensuring efficient service when you need it.
• Comprehensive Coverage: This 5-year service plan not only extends your support but also provides the reliability needed for critical systems, equipping you with the resources to manage any unexpected challenges.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Availability: 24 x 7
• Response Time: 6 Hours
• Service Coverage: On-site service within 50 miles
• Inclusions: Parts and labor service characteristics

How to Install

To install the HPE Pointnext Tech Care Critical - Extended Service, simply follow these steps:

1. Purchase the service plan through your HPE representative or authorized reseller.
2. Confirm your service activation by providing the necessary information about your IT infrastructure.
3. Once activated, you will receive instructions on how to access your 24/7 support and on-site service options.
4. Maintain a record of your service agreement details for future reference and to streamline any service requests.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Critical service?
  The service covers parts replacement, on-site service, labor, and provides access to 24/7 support for your critical IT systems.
• What is the typical response time for service requests?
  Service requests have a guaranteed response time of 6 hours within a 50-mile radius of your site.
• Can I upgrade my service plan?
  Yes, you can discuss potential upgrades with your HPE representative or authorized reseller.
• Is training provided for the service?
  While the service focuses on maintenance and support, HPE offers additional training options separately to help your team manage your IT infrastructure effectively.
• How do I contact support?
  You can contact HPE support through the designated support number or online portal provided at the time of service activation.