HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service is designed to provide enterprises with top-notch technical support and maintenance solutions. This service ensures that your IT infrastructure remains operational and efficient, helping you to maximize productivity with minimal downtime. With 24/7 availability and quick on-site support, this extended service is an essential investment for businesses relying on HPE technology.

• Comprehensive 24/7 Support: Enjoy round-the-clock assistance with the HPE Pointnext Tech Care Critical service, ensuring that your technical issues are addressed promptly, any time of the day.
• On-Site Maintenance: Our on-site service guarantees that a trained technician will be dispatched to your location within a 6-hour response time (within 80 km), providing immediate support to minimize downtime and keep your operations running smoothly.
• Parts & Labor Coverage: The service includes both parts replacement and labor costs, allowing you to avoid unexpected inventory expenses. This ensures that you have reliable support without the financial burden of additional parts and labor.
• Extended 5-Year Duration: With a service duration of five years, you can rest assured that your technical support needs will be met over an extended period, allowing for consistent performance and efficiency.
• Dependable Repair Services: Our dedicated service characteristics focus on maximizing reliability, minimizing the potential for downtime, and ensuring that your IT systems are always operating at peak performance.

Technical Details of HPE Pointnext Tech Care Critical Service

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Availability: 24/7
• Response Time: 6 Hours (within 80 km distance from customer site)
• Coverage: Parts and Labor included

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Contact your HPE sales representative or visit the HPE website to purchase the service.
2. Once purchased, you will receive a confirmation email with your service agreement details.
3. Keep the contact information for HPE support handy for any technical issues that may arise.
4. Ensure that all relevant equipment is registered with HPE to facilitate quick service response.
5. In the event of a service requirement, call the HPE support hotline and provide your service agreement details for immediate assistance.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

The service includes 24/7 technical support, on-site maintenance, parts replacement, and labor, ensuring comprehensive coverage for your IT needs.

2. What is the response time for on-site support?

The typical response time for on-site support is within 6 hours, provided the customer site is within an 80 km radius.

3. Is there a limit to the number of service calls I can make?

No, there are no limits to the number of service calls you can make during the service duration, as long as they are covered under the agreement.

4. Can I transfer my service agreement to another location?

Yes, service agreements can be transferred, but you will need to contact HPE support to facilitate the transfer and update your service details accordingly.

5. How do I know if my equipment is eligible for this service?

To check your equipment's eligibility, consult with your HPE sales representative or refer to the product documentation on the HPE website.