HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

Experience peace of mind with the HPE Pointnext Tech Care Critical - Extended Service, designed to protect your investment while offering unmatched reliability for your IT infrastructure. This comprehensive 5-year service plan guarantees exceptional support, ensuring your systems are always up and running efficiently. With 24 x 7 x 6 hour on-site maintenance, you can count on a rapid response to any issues, minimizing downtime and keeping your operations seamless.

• 24/7 Support: Our dedicated support team is available around the clock to address any concerns or issues you may have, ensuring your systems are always monitored and maintained.
• On-Site Service: Enjoy the convenience of on-site maintenance, allowing you to receive expert assistance without the need for travel or delays.
• Parts Replacement: The service includes parts and labor, reducing your inventory costs while ensuring that any necessary replacements are handled promptly.
• Rapid Response Time: With a guaranteed response time of 6 hours for service requests within a 50-mile radius, your systems will be back online quickly, minimizing disruption to your business.
• Long-Term Reliability: With a 5-year duration, this service plan offers long-term dependability, ensuring that your systems operate at their best throughout the entire service period.

Technical Details

• Service Duration: 5 Years
• Service Type: Extended Service - Critical
• Support Availability: 24 x 7
• Response Time: 6 Hours (within 50 miles)
• Service Components: On-site maintenance, parts and labor

How to Install

Installing the HPE Pointnext Tech Care Critical service is straightforward. Upon purchasing your service plan, you will receive a confirmation and welcome package with detailed instructions. To get started:

1. Review the service confirmation documents provided.
2. Contact the HPE support team using the details provided in your package.
3. Schedule your initial service consultation to assess your current IT infrastructure.
4. Receive on-site installation and setup from a qualified technician as part of your extended service plan.
5. Enjoy uninterrupted support for the next 5 years!

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?
  This service includes 24/7 support, on-site maintenance, parts replacement, and labor for a duration of 5 years.
• What is the response time for service requests?
  We guarantee a 6-hour response time for service requests within a 50-mile radius of your location.
• How do I contact support?
  You will receive contact details in your welcome package. Our support team is available 24/7 to assist you with any inquiries.
• Can I extend the service duration after the initial 5 years?
  Yes, there are options available for renewing or extending your service plan as it approaches the end of the term.
• Is there an option for on-site training?
  Yes, upon request, we can provide on-site training sessions to help your team maximize the benefits of your systems.