HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service is designed for businesses that prioritize uptime and reliability. This comprehensive support service ensures your systems remain optimally maintained, enabling a predictable total cost of ownership while minimizing disruptions. With a commitment to swift and effective service, HPE Pointnext Tech Care is the perfect solution for organizations seeking to safeguard their technology investments.

• 24 x 7 x 6 Hour On-site Support: Rest easy knowing that expert assistance is available around the clock. The HPE Pointnext Tech Care service provides immediate on-site support, ensuring that your systems are back online quickly with minimal downtime.
• Parts Replacement Service: Mishaps happen, but with HPE’s parts replacement service, you can manage them efficiently. This feature allows for quick replacements of critical components, keeping your systems running smoothly without significant interruptions.
• Reliable Maintenance with Parts and Labor Coverage: Enjoy peace of mind with comprehensive coverage that includes both parts and labor. This ensures your systems receive ongoing maintenance and support, enhancing usability and reliability.
• Fast 6-Hour Repair Response Time: With a commitment to quick repairs, HPE guarantees a swift 6-hour response time for repairs within an 80 km radius from your customer site. This dependable service ensures that any issues are resolved promptly, minimizing impact on your operations.
• Extended 5-Year Duration: The HPE Pointnext Tech Care Critical service spans an impressive five years, providing long-term support and reliability. This extended service duration ensures that your technology remains effective and efficient, offering maximum dependability for your business.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Availability: 24 x 7
• Service Response Time: 6 Hours (within 80 km distance)
• Coverage: Parts & Labor
• On-site Support: Yes

How to Install

To activate your HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Contact your HPE representative to finalize your service agreement.
2. Schedule an initial assessment of your systems to ensure compatibility and identify specific support needs.
3. Set up your HPE service account online to access support resources and manage your service requests.
4. Receive on-site support as scheduled or when urgent needs arise, ensuring your systems stay operational and efficient.

Frequently Asked Questions

1. What is included in the HPE Pointnext Tech Care Critical service?

The service includes 24 x 7 on-site support, parts replacement, and labor coverage, along with a guaranteed response time for repairs.

2. Is the 6-hour response time guaranteed for all locations?

The 6-hour response time is guaranteed within an 80 km radius from the customer site. Additional distances may be subject to different response times.

3. How do I request service when an issue arises?

Simply contact your HPE support representative or use the online service portal to submit a service request, and assistance will be dispatched promptly.

4. Can I extend my service beyond the initial 5 years?

Yes, HPE offers options for service extension after the initial five-year period. Contact your HPE representative for more details.

5. What happens if a part needs replacement?

If a part requires replacement, HPE will provide the necessary component and a technician will assist with the installation to minimize downtime.