HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

The HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service is the ideal maintenance solution for businesses that rely on their IT infrastructure. Designed to minimize downtime and ensure optimal performance, this service package provides comprehensive on-site support and parts replacement, making it a valuable investment for any organization. With this service, you can focus on your core business activities while we take care of your technology needs.

• 24/7 Availability: Experience peace of mind with 24 x 7 support, ensuring that assistance is always available when you need it the most.
• On-Site Maintenance: Benefit from on-site support that limits downtime and allows you to quickly resume operations, no matter the hour.
• Predictable Costs: Enjoy a predictable total cost of ownership, which helps you manage your IT budget effectively without any hidden fees.
• Rapid Response Time: With a 6-hour repair service response time (within 50 miles), you can count on fast resolution of any issues, minimizing disruption to your business.
• Comprehensive Parts and Labor Service: Our service includes parts replacement and labor to maintain your systems reliably, giving you added usability and peace of mind.

Technical Details of Product

• Service Duration: 5 Years
• Response Time: 6 Hours (within 50 miles)
• Support Type: On-site
• Availability: 24 x 7
• Service Components: Maintenance, Parts & Labor

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Start by contacting your HPE representative to initiate the service activation. Once activated, the service will be linked to your existing equipment. You will receive a confirmation along with your service details, and you can immediately begin to enjoy the benefits of your new service package. If you encounter any issues during setup, HPE support is available around the clock to assist you.

Frequently Asked Questions

• What does the 24 x 7 support cover?

  The 24 x 7 support covers all inquiries and service requests related to your HPE equipment, ensuring you have assistance any time of day or night.

• How does the on-site maintenance work?

  On-site maintenance means that a qualified technician will come to your location to address any issues, perform repairs, or replace parts as needed.

• What is included in the parts and labor service?

  The parts and labor service includes the replacement of defective components as well as the labor costs associated with repair and maintenance.

• Is there a limit to the number of service calls I can make?

  No, there is no limit to the number of service calls you can make during the service duration, as long as they are related to the covered equipment.

• Can I upgrade my service plan?

  Yes, you can contact your HPE representative to discuss upgrading your service plan to meet your organization's evolving needs.