HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service

Enhance your IT infrastructure's reliability and efficiency with the HPE Pointnext Tech Care Critical - Extended Service. This comprehensive maintenance solution ensures that your business operations remain uninterrupted with top-notch support tailored to meet your critical needs. Designed for organizations that require immediate and reliable technical support, this service plan offers a significant advantage in maintaining and optimizing your technology investments.

• 24 x 7 x 6 Hour Support: Enjoy round-the-clock support, ensuring that any technical issues are handled promptly, minimizing downtime and maintaining operational productivity.
• On-site Maintenance: Benefit from on-site support that delivers fast and effective solutions right at your location, ideal for urgent matters that require immediate attention.
• Parts Replacement Service: Reduce uncertainty with reliable parts replacement, guaranteeing that your systems remain functional and efficient without unnecessary delays.
• Fast 6 Hour Repair Response: With a commitment to a 6-hour repair response time for locations within 50 miles, this service offers peace of mind, knowing that help is always within reach.
• 5 Year Service Duration: Ensure long-term dependability with a service duration of 5 years, providing you with the ongoing support needed to maintain optimal performance.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Support Type: 24 x 7 x 6 Hour On-site
• Repair Response Time: 6 Hours (within 50 miles of customer site)
• Components Covered: Parts & Labor

How to Install

To get started with your HPE Pointnext Tech Care Critical - Extended Service:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Once purchased, you will receive a confirmation and details from HPE regarding your service coverage.
3. Familiarize yourself with the service terms and conditions outlined in the agreement.
4. Keep your service contract information handy for quick access when you need to initiate support.
5. Contact HPE support whenever required, providing your service details to receive immediate assistance.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Critical service?

  This service includes on-site maintenance, parts replacement, and labor necessary to resolve technical issues effectively.

• How quickly can I expect a technician to arrive?

  The service guarantees a technician will respond within 6 hours for locations within 50 miles of your site.

• Is this service available for all HPE products?

  Coverage may vary by product; please consult HPE for specific details regarding your equipment.

• Can I extend the service duration beyond 5 years?

  Extensions may be available; please contact HPE for options regarding service renewal or upgrades.

• How do I submit a service request?

  You can submit a service request through the HPE support portal or by contacting customer support directly.