HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

Experience unparalleled support and security for your HPE equipment with the HPE Pointnext Tech Care Critical - Post Warranty - 1 Year service. This service plan is crafted specifically for businesses that rely heavily on the performance and reliability of their HPE technology. With this extension beyond the standard warranty period, you can ensure your operations remain seamless and uninterrupted. The HPE Pointnext Tech Care Critical service stands out for its commitment to maximizing uptime and minimizing disruptions, providing robust support that aligns perfectly with your operational needs.

• 24/7 Support Availability: Gain access to expert support at any hour, ensuring that critical issues are addressed promptly and your business operations remain uninterrupted.
• On-Site Service: Enjoy the convenience of on-site maintenance with expert technicians dispatched to your location, enhancing overall usability and operational efficiency.
• Rapid Response Time: Benefit from a swift 6-hour repair service response time within a 50-mile radius, drastically reducing downtime and allowing for quick resolution of any issues.
• Parts Replacement Included: Rest easy knowing that hassle-free parts replacement service is part of your warranty, keeping your equipment running smoothly and efficiently.
• Cost-Effective Maintenance: Lower your inventory costs with our parts and labor service characteristics, ensuring maximum dependability and readiness of your equipment.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 1 Year
• Response Time: 6 Hours
• Service Coverage: On-site within 50 miles of customer location
• Support Hours: 24/7 availability
• Included Services: Parts & Labor Maintenance

How to Install

Setting up the HPE Pointnext Tech Care Critical service is straightforward and user-friendly. Follow these easy steps after purchase:

1. Contact your HPE account representative or the support hotline to activate your service contract.
2. Provide the necessary details about your equipment and location to ensure accurate service delivery.
3. Receive confirmation and service details from HPE, which will include your dedicated support contact.
4. In the event of an issue, simply reach out to the support team to schedule on-site service and replacement parts as needed.

Frequently Asked Questions

1. What happens when my standard warranty expires?

   Once your standard warranty expires, the HPE Pointnext Tech Care Critical service takes over, providing continuous support and maintenance.

2. Is there a limit to the number of service calls I can make?

   No, there is no specified limit on service calls; you can contact support anytime you encounter an issue with your equipment.

3. What if my equipment is located outside the 50-mile radius?

   For locations beyond the 50-mile radius, alternative arrangements can be discussed with your HPE support representative.

4. Are there additional costs for parts replacement?

   Parts replacement is included in the service plan, meaning you won’t incur additional costs for standard parts during the warranty period.

5. Can this service be renewed after one year?

   Yes, you can renew the HPE Pointnext Tech Care Critical service at the end of the one-year period for continued support.