HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty - 1 Year service plan is your ultimate solution for safeguarding your IT infrastructure against unforeseen repair and replacement costs. This comprehensive warranty offers you peace of mind, ensuring that your systems remain operational and efficient. With dedicated on-site support available 24/7, you can rely on prompt assistance tailored to your specific needs. Explore the outstanding features and benefits of the HPE Pointnext Tech Care Critical plan below.

• 24 x 7 x 6 Hour On-site Support: Experience round-the-clock availability with a service response time of just 6 hours, ensuring that your business operations are minimally interrupted. Our trained professionals are ready to assist you any time of the day.
• Comprehensive Parts Replacement: The plan includes a parts replacement service that guarantees the swift resolution of your technical issues. This proactive approach helps keep downtime to a minimum and maintains the optimal performance of your equipment.
• Enhanced Usability and Efficiency: With on-site service capabilities, you can enjoy a seamless experience. Our technicians will come directly to your location, providing effective solutions without the hassle of shipping equipment or waiting for repairs.
• Cost-Effective Maintenance: The combination of parts and labor service characteristics allows for reduced inventory costs while ensuring maximum reliability. You can rest easy knowing that your essential hardware is covered against unexpected failures.
• 1 Year of Dependable Service: The HPE Pointnext Tech Care Critical plan offers one full year of coverage, enabling you to focus on your core business activities while we take care of your technical needs. Ensure precision results and maximum efficiency with our extensive service offering.

Technical Details

• Service Type: HPE Pointnext Tech Care Critical
• Duration: 1 Year Post Warranty
• Availability: 24/7 support
• Response Time: 6 Hours (up to 50 miles from customer site)
• Inclusions: Parts & Labor, On-site maintenance

How to Install

To take advantage of the HPE Pointnext Tech Care Critical - Post Warranty plan, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Critical - Post Warranty plan through an authorized HPE partner or directly from HPE.
2. Receive confirmation of your service agreement via email, which will include your service ID and contact information for support.
3. In the event of a technical issue, reach out to HPE support using the contact information provided within your service agreement.
4. Provide your service ID and a description of the issue to the support representative.
5. A technician will be dispatched to your location within the designated response time to resolve the issue promptly.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Critical plan? The plan covers parts and labor for repairs as well as replacement services to ensure your systems remain operational.
• How quickly can I expect a technician on-site? Our service includes a 6-hour response time for any on-site service requests, ensuring quick resolution of your issues.
• Is there a limit to the number of service calls I can make? There is no limit to the number of service calls as long as your plan remains active and your issues are within the coverage criteria.
• Can I upgrade my plan in the future? Yes, HPE offers various service plans, and you can discuss upgrading your current plan with your HPE representative.
• What happens when the 1-year coverage ends? You will have the option to renew your service plan for continued coverage and support for your HPE products.