HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty is designed to provide your business with unmatched support and peace of mind. This service is specifically tailored to ensure that your HPE technology operates at its best, safeguarding against unforeseen repair and replacement expenses. With a focus on efficiency and reliability, this service offers a comprehensive package that ensures your IT infrastructure is always in top shape.

• Comprehensive Protection: The HPE Pointnext Tech Care Critical service protects against unexpected repair and replacement costs, allowing you to focus on your core business operations without the worry of additional expenses.
• 24/7 Availability: Enjoy round-the-clock support with 24 x 7 x 6 Hour on-site maintenance. This ensures that help is always available when you need it most, minimizing downtime and keeping your systems running smoothly.
• On-site Support: In addition to remote assistance, this service includes on-site support. Our skilled technicians are ready to provide fast and easy solutions to your IT problems, ensuring quick restoration of services.
• Parts and Labor Coverage: The service encompasses both parts replacement and labor services, allowing for reliable maintenance. This characteristic not only enhances usability but also guarantees that you have everything needed for seamless operations.
• Rapid Response Time: With a 6 Hour repair service response time (within a 50-mile distance from the customer site), you can be assured of maximum efficiency. This swift response is crucial for minimizing disruptions to your business operations.

Technical Details

• Service Type: Tech Care Critical
• Warranty Duration: 1 Year
• Response Time: 6 Hours
• Support Type: On-site and Remote
• Coverage: Parts and Labor Included

How to Install

To install your HPE Pointnext Tech Care Critical service, simply contact your HPE representative or authorized reseller. They will guide you through the activation process and ensure that all necessary details are configured. Installation is quick and straightforward, allowing you to leverage the benefits of this comprehensive service without any hassle.

Frequently Asked Questions

• What does the warranty cover?
  The warranty covers parts replacement and labor costs associated with repairs performed on-site or remotely under the Tech Care Critical service.
• How do I request support?
  Support can be requested by contacting HPE’s customer service or your designated support representative, available 24/7.
• What is the response time for on-site support?
  The response time for on-site support is 6 hours, ensuring that your issues are addressed promptly to minimize downtime.
• Is this service available globally?
  Yes, the HPE Pointnext Tech Care Critical service is available in various regions, subject to local availability and regulations.
• Can I extend the service beyond one year?
  Yes, service contracts can be renewed or extended as needed. Be sure to contact HPE or your reseller for more information on renewal options.