HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty provides an exceptional level of support for your technology infrastructure. Designed to keep your systems running smoothly, this warranty service ensures that you have access to premium technical assistance, parts maintenance, and on-site support, all backed by HPE's reputation for quality. Discover how our services can keep your business operational and efficient.

• Comprehensive 24/7 Support: Enjoy peace of mind with around-the-clock support, ensuring that you have access to technical assistance whenever you need it, day or night.
• Rapid On-Site Response: Benefit from a fast on-site response time of 6 hours for any urgent issues, allowing your systems to get back up and running in no time, minimizing downtime.
• Parts and Labor Included: Experience the convenience of having both parts replacement and labor covered, making maintenance hassle-free and cost-effective.
• Expert Technical Assistance: Gain access to highly skilled technicians who are equipped to tackle any issues promptly, ensuring your technology operates at peak performance.
• 1-Year Duration for Dependability: With a full year of service, you can trust that your technology will be well-supported, providing reliable performance for your business needs.

Technical Details of the Product

• Service Type: Post Warranty Support
• Support Coverage: 24x7
• On-Site Response Time: 6 Hours (within 80 km from customer site)
• Duration: 1 Year
• Service Includes: Parts and Labor Warranty

How to Install

To activate the HPE Pointnext Tech Care Critical service, follow these simple steps:

1. Contact your HPE representative to finalize the purchase and confirm your service agreement.
2. Provide necessary information, including your system details and any existing warranties.
3. Upon confirmation, you will receive documentation outlining your service plan and contact details for support.
4. Keep the service agreement accessible for future reference in case you need to access support or warranty services.

Frequently Asked Questions

What is included in the HPE Pointnext Tech Care Critical service?

This service includes 24/7 technical support, on-site assistance with a 6-hour response time, and coverage for both parts and labor for repairs.

How does the on-site support work?

If an issue arises, simply contact HPE support, and a technician will be dispatched to your location within the specified time frame to resolve the issue.

Is there a limit to the number of service calls I can make?

The service agreement allows for an unlimited number of service calls during the warranty period, ensuring your systems remain operational at all times.

What do I need to do to renew the warranty after one year?

Contact your HPE representative a few months before the service expiration to discuss renewal options and ensure continuous coverage.

Can I transfer the warranty to another location?

The warranty is generally tied to the specific equipment and location; however, you should discuss any transfers with your HPE representative for potential options.