HPE Pointnext Tech Care Critical - Post Warranty, 1 Year On-Site Support for MSA2060SFF DK Encl Svc

Experience enterprise-grade protection for your HPE storage with Pointnext Tech Care Critical post-warranty. This 1-year on-site service delivers rapid, reliable support designed to keep your storage infrastructure running at peak performance. With 24x7x6 coverage, on-site response, and a comprehensive Parts & Labor warranty, Tech Care Critical helps you resolve issues quickly, minimize downtime, and maximize the value of your MSA2060SFF disk enclosure. Whether you’re managing data-intensive workloads, protecting mission-critical applications, or maintaining service levels for a growing business, this service plan offers predictable costs, clear service levels, and peace of mind that your storage environment is covered by HP’s trusted support network.

• 1 Year service duration ensures extended protection beyond standard warranties, giving you long-term coverage for your MSA2060SFF disk enclosure and adjacent components.
• 24x7x6 on-site support provides round-the-clock access to help, with round-the-clock case handling and a six-day-a-week, six-hour response window designed to minimize downtime.
• On-site repair within 50 miles—6 Hour repair or faster response time is available for issues located within 50 miles of your site, delivering rapid problem resolution where you need it most.
• Parts & Labor coverage includes replacement parts and labor, so you won’t incur separate charges for essential parts or the engineering work required to restore service.
• Tailored for MSA2060SFF Dark Encl Svc—specifically designed to support the MSA2060SFF disk enclosure, enabling specialized, knowledgeable technicians to diagnose and fix enclosure-related issues efficiently.

Technical Details of HPE Pointnext Tech Care Critical - Post Warranty - 1 Year

The HPE Pointnext Tech Care Critical post-warranty service is built to deliver predictable outcomes, fast on-site response, and comprehensive coverage for critical storage hardware. Key technical characteristics include:

• Service Type: On-site maintenance and support for the HPE MSA2060SFF disk enclosure and related components.
• Coverage window: 24 hours a day, 7 days a week, 6 days a week availability with 24x7x6 service levels to match business needs.
• Response time: 6-hour repair window for on-site incidents located within 50 miles of the customer site, designed to minimize downtime for critical storage workloads.
• Duration: 1 year of coverage from the start of service, providing sustained protection beyond standard warranties.
• What’s included: On-site service delivery, travel and assessment, Parts & Labor for field replacements, and the necessary hardware replacements to restore functionality.
• Scope: Specifically aligned with MSA2060SFF disk enclosure configurations and related maintenance needs, ensuring technician expertise meets your hardware profile.
• Support model: Proactive escalation pathways, streamlined case management, and a single-point-of-contact experience to simplify service delivery.

How to install HPE Pointnext Tech Care Critical - Post Warranty - 1 Year

Since this is a service plan rather than software or hardware installation, activation and deployment steps focus on onboarding and initiating service with HPE Pointnext. To ensure swift activation, follow these practical steps:

• 1) Verify eligibility and scope of coverage for the MSA2060SFF disk enclosure under the Tech Care Critical post-warranty program.
• 2) Gather essential service details, including the enclosure SKU/serial number, site address, and a brief description of the issue to help the engineering team prepare for arrival.
• 3) Open a service case with HPE Pointnext or your authorized reseller, specifying post-warranty status and requesting onsite support with a 6-hour response target within the 50-mile radius.
• 4) Schedule the onsite visit with the assigned field engineer, coordinating access, power, and any site-specific safety guidelines to ensure a smooth service event.
• 5) After the engineer completes the service, review the work performed, confirm part replacements (if any), and ensure all system functions are verified to restore full enclosure operations.

Frequently asked questions

• Q: What is included in HPE Pointnext Tech Care Critical post-warranty?
  A: The plan includes on-site maintenance and support for the MSA2060SFF disk enclosure, 24x7x6 coverage, 6-hour on-site repair within 50 miles, and Parts & Labor warranty for one year, designed to minimize downtime and maximize system availability.
• Q: How long does the service stay active?
  A: The coverage lasts for 1 year from the start date of the service agreement, providing a full year of proactive and reactive support for your critical storage enclosure.
• Q: Is remote support available?
  A: The plan emphasizes on-site service, but HPE Pointnext typically offers remote diagnostics and case management to aid rapid resolution and to escalate issues as needed before an onsite engagement.
• Q: Does this include parts replacement?
  A: Yes. Parts and labor are included under the warranty, covering necessary components and the engineering work required to restore the MSA2060SFF enclosure to service.
• Q: What if the issue is beyond 50 miles from my site?
  A: The standard six-hour repair window applies within 50 miles. For locations beyond that radius, service levels may vary and would be defined in the service agreement with HPE Pointnext at the time of purchase.