HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty is designed for organizations that demand top-tier support for their IT infrastructure. This service ensures that your systems remain operational and efficient, providing peace of mind against unexpected repair or replacement costs. With comprehensive coverage that includes on-site maintenance and parts replacement, you can trust that your equipment will be well cared for, minimizing downtime and maximizing productivity.

• 24 x 7 x 6 Hour On-site Support: Enjoy round-the-clock access to expert support with a guaranteed 6-hour response time for on-site repairs. This means that help is always just a call away, reducing the stress of equipment failures.
• Comprehensive Parts and Labor Service: The HPE Pointnext Tech Care Critical service includes both parts and labor, ensuring that you have everything you need to get your systems back up and running without incurring unexpected costs.
• Minimized Downtime: With on-site support, you can significantly limit any downtime. The service is designed for businesses that cannot afford interruptions, making it ideal for critical operations.
• Efficient and Reliable Repairs: The 6-hour repair service guarantees that technicians will be on-site within a short period of time, allowing for quick resolutions and dependable service.
• 1-Year Service Duration: Enjoy a full year of dedicated support, which ensures that your IT infrastructure remains productive and efficient, allowing your business to focus on growth instead of maintenance.

Technical Details of Product

• Service Type: Post Warranty - Technical Care Critical
• Service Duration: 1 Year
• Support Availability: 24/7
• Response Time: 6 Hours (within 50 miles of customer site)
• Service Coverage: Parts & Labor included

How to Install

To benefit from the HPE Pointnext Tech Care Critical service, simply contact your HPE representative or authorized reseller to initiate your service contract. Once your contract is active, you can access support anytime by calling the provided service number. Ensure that your contact information and service locations are up to date to facilitate prompt assistance.

Frequently Asked Questions

1. What does the HPE Pointnext Tech Care Critical service include?

The service includes 24/7 on-site support, parts and labor for repairs, and a guaranteed 6-hour response time, ensuring rapid resolution of issues.

2. How is the 6-hour response time calculated?

The 6-hour response time applies to locations within 50 miles of the service center. The clock starts once a service request is logged.

3. Is there any limit on the number of service calls I can make?

There is no limit on the number of service calls you can make within the service duration of one year, providing you with extensive support.

4. Can I customize my warranty coverage?

Yes, HPE offers various service options that can be discussed with your representative to tailor the support to your organization’s specific needs.

5. What happens when my warranty period ends?

Once your warranty period ends, you will have the option to renew your service contract to continue enjoying the benefits of HPE Pointnext Tech Care Critical service.