HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical Post Warranty service is designed to provide peace of mind and critical support for your business-critical IT equipment, ensuring that your operations run smoothly even beyond the standard warranty period. With 24/7 availability and a comprehensive array of services, this post warranty solution offers the support you need to maximize your technology investment.

• 24/7 Availability: With round-the-clock support, you can rest easy knowing that help is just a call away at any hour. This ensures your critical systems are monitored and supported continuously.
• On-Site Support: Enjoy the convenience of on-site maintenance, which allows for quick resolutions to any issues that arise. Our technicians will arrive at your location to diagnose and repair problems swiftly.
• Parts and Labor Included: This service includes both parts replacement and labor, alleviating the financial burden associated with unexpected failures. You can focus on your core operations while we handle the repairs.
• Rapid Response Time: With a guaranteed 6-hour repair response time (within a 50-mile radius), you can minimize downtime and enhance productivity. Our efficient service ensures that your equipment is back up and running in no time.
• 1-Year Service Duration: This extended warranty covers you for an entire year, providing long-term protection for your essential equipment, allowing for peace of mind in your technology investments.

Technical Details of the Product

• Service Type: Post Warranty Support
• Support Availability: 24/7
• Response Time: 6 Hours
• Service Duration: 1 Year
• On-Site Service Distance: 50 Miles
• Includes: Parts Replacement, Labor

How to Install

To activate your HPE Pointnext Tech Care Critical support service, follow these simple steps:

• Purchase the HPE Pointnext Tech Care Critical Post Warranty service through an authorized HPE representative or online.
• Once purchased, you will receive a confirmation email containing your service agreement details and support contact information.
• Keep this information handy to ensure a seamless experience when you require service.
• In the event of equipment issues, contact the designated support number provided in your confirmation email.
• A technician will be dispatched to your location as per the agreed response time.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Critical service cover?
  This service covers both parts replacement and labor for your equipment, ensuring that you receive comprehensive support in case of failures.
• Is on-site support available for all types of equipment?
  On-site support is available for all equipment covered under the HPE Pointnext Tech Care Critical service, subject to the terms of your warranty agreement.
• What is the response time for service requests?
  The service guarantees a response time of 6 hours for on-site support within a 50-mile radius.
• Can I extend my service beyond one year?
  Yes, you can discuss options for extending your service with your HPE representative before the end of the current warranty period.
• How do I contact support?
  You can contact support using the phone number provided in your confirmation email or through the HPE support portal.