HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty is designed to provide comprehensive support for your critical IT infrastructure. With a full year of warranty coverage, this service ensures that your systems remain operational with minimal downtime, allowing your business to run smoothly without unexpected repair or replacement costs. The benefits of the HPE Pointnext Tech Care Critical service are numerous, making it an essential investment for organizations that depend on their technology.

Key Features

• 24 x 7 x 6 Hour On-site Support: Gain round-the-clock access to technical support, ensuring that any issues can be addressed promptly. Our dedicated team is ready to assist you any time of the day, enhancing your operational efficiency.
• Comprehensive Parts Replacement Service: Enjoy peace of mind with our reliable parts replacement service. Should your hardware encounter issues, our plan covers the necessary replacement parts, allowing for dependable efficiency.
• On-site Service for Enhanced Usability: The HPE Pointnext Tech Care Critical service provides on-site assistance within a 50-mile radius from your location. This enables quick responses to any service needs, minimizing disruption to your operations.
• Rapid 6-Hour Repair Response Time: Our commitment to a 6-hour repair response time means that you can quickly get back to business. Our technicians will arrive on-site, equipped to resolve issues swiftly and efficiently.
• 1 Year of Dependable Service: With a full year of coverage, you can be assured of consistent support and service. This duration allows for ongoing maintenance, ensuring your IT systems remain in optimal condition.

Technical Details

• Service Type: Post Warranty Maintenance
• Service Duration: 1 Year
• Service Hours: 24x7x6
• Response Time: 6 Hours (within 50 miles)
• Covers: Parts & Labor

How to Install

Activating the HPE Pointnext Tech Care Critical service is straightforward. Simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Critical service package through an authorized HPE reseller or directly from HPE.
2. Receive a confirmation email with your service agreement and details.
3. Contact HPE support at the number provided in your agreement to set up your account and service preferences.
4. Ensure that your IT infrastructure is recorded in HPE’s system for streamlined service delivery.
5. You are now ready to benefit from comprehensive support and maintenance!

Frequently Asked Questions

What does the HPE Pointnext Tech Care Critical service cover?

This service covers parts replacement and labor for repair work, providing you with a complete support package to keep your systems operational.

How quickly can I expect a technician to arrive?

Technicians are committed to a 6-hour response time from the moment of your service request, ensuring quick resolution of issues.

Is this service available 24/7?

Yes, the HPE Pointnext Tech Care Critical service offers 24/7 support, allowing you to reach out for assistance at any time.

What regions does the on-site service cover?

The on-site service is available within a 50-mile radius from your location, ensuring timely assistance when you need it.

How long is the service valid for?

The service is valid for one year from the date of purchase, providing you with ongoing support and maintenance throughout this period.