HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

Ensure that your critical IT systems remain operational with the HPE Pointnext Tech Care Critical - Post Warranty. This comprehensive service plan offers a robust safety net against unexpected repair and replacement costs, allowing you to focus on your core business while we take care of your technology needs. With 24/7 support and a range of additional features, this warranty is designed to deliver peace of mind and exceptional performance.

• 24 x 7 x 6 Hour Support: Access our dedicated support team around the clock, ensuring that expert assistance is always available when you need it most.
• On-site Service: Enjoy the convenience of on-site support that is designed to boost usability and operational efficiency directly at your location.
• Comprehensive Parts Replacement: Our service includes parts replacement, which means you can depend on our timely delivery and installation for minimal downtime.
• Minimized Inventory Costs: With our parts and labor service characteristics, you can reduce inventory costs while maximizing the dependability of your IT infrastructure.
• Rapid Response Time: Benefit from our 6-hour repair service (within a 50-mile radius), ensuring that any technical issues are resolved quickly to minimize disruption to your operations.

Technical Details

• Service Duration: 1 Year
• Response Time: 6 Hours
• Service Type: On-site Maintenance
• Coverage: Parts & Labor
• Availability: 24/7 Support

How to Install

Installing the HPE Pointnext Tech Care Critical service is simple:

1. Purchase the HPE Pointnext Tech Care Critical service plan.
2. Register your product and service agreement through the HPE support portal.
3. Ensure all your devices are updated and maintained according to HPE guidelines.
4. Contact 24/7 support for any service requests or inquiries using the details provided in your service agreement.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service? Our service includes 24/7 access to technical support, on-site maintenance, parts replacement, and labor, all designed to keep your systems running smoothly.
• How quickly can I expect service after requesting support? We guarantee a response time of 6 hours for on-site service within a 50-mile radius, ensuring that you experience minimal downtime.
• Is this service available for all HPE products? Yes, the HPE Pointnext Tech Care Critical service is applicable to a wide range of HPE products. Please check with our support team for specific coverage details.
• What happens after the 1-year warranty period? After the 1-year period, you will have the option to renew your service plan for continued support and protection.
• Can I customize my service plan? While the HPE Pointnext Tech Care Critical service is tailored for comprehensive coverage, you can discuss customization options with our service team to suit your specific needs.