HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty - 1 Year - Warranty is the ultimate solution for businesses seeking uninterrupted support for their IT infrastructure after the standard warranty period has ended. This all-encompassing service plan guarantees that your equipment remains operational, reliable, and efficient, offering not only peace of mind but also the assurance of expert assistance whenever required.

• 24/7 Availability: Experience round-the-clock support with this critical service, ensuring that any issues are promptly addressed at any hour of the day, securing your operations continuously.
• On-Site Expertise: Benefit from swift solutions through on-site support from HPE experts, significantly reducing downtime and enhancing your operational efficiency.
• Efficient Parts Replacement: Enjoy a seamless parts replacement service that guarantees dependable efficiency, keeping your equipment in smooth operation without unexpected interruptions.
• Rapid Response Time: With a guaranteed 6-hour repair response time (within 50 miles of the customer site), your systems are back online faster, minimizing potential disruptions to your business.
• Comprehensive Coverage: The 1-year service duration ensures maximum efficiency, allowing you to concentrate on your core business without worries about potential equipment failures.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Critical
• Service Duration: 1 Year
• Support Availability: 24 x 7
• Service Coverage: On-site service included
• Repair Response Time: 6 hours (within 50 miles)
• Includes: Parts and Labor

How to Install

Installation of the HPE Pointnext Tech Care Critical service is simple and straightforward:

1. Contact your HPE sales representative or authorized partner to initiate the service contract.
2. Review and sign the service agreement to confirm your coverage.
3. Once activated, you will receive contact information for support, ensuring seamless access to on-site assistance when needed.
4. Maintain a record of your service agreement and contact details for quick reference in the event of a critical issue.

Frequently Asked Questions

• What happens when my standard warranty expires? After your warranty has expired, you can purchase the HPE Pointnext Tech Care Critical service to continue receiving support.
• Is there a limit on the number of service calls? No, there is no limit to the number of service calls; the on-site support is available whenever you need it.
• How quickly can I expect a technician to arrive? Technicians are committed to a 6-hour response time for repairs within 50 miles of your location.
• What does the parts and labor coverage include? The coverage includes all necessary parts and labor needed to restore your equipment to operational status.
• Can I extend the service beyond one year? Yes, you can renew your service agreement at the end of the one-year period for continued support.