HPE Pointnext Tech Care Critical - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty - 2 Year - Warranty is an essential solution for businesses looking to maximize the reliability and performance of their HPE equipment. This extended warranty plan offers unparalleled support and service, ensuring that your critical systems are always operational and running smoothly. With 24/7 access to expert assistance and swift on-site support, peace of mind is just a call away.

• 24/7 Support: Gain access to round-the-clock technical support, ensuring that help is available whenever you need it, regardless of the time or day.
• On-site Assistance: Enjoy the convenience of on-site maintenance, allowing technicians to promptly address issues directly at your location for minimal downtime.
• Parts Replacement Service: The warranty includes comprehensive parts replacement, so you don't have to worry about sourcing components or incurring additional costs.
• 6-Hour Response Time: With a guaranteed 6-hour repair response time for locations within 50 miles, your business can quickly bounce back from any technical setbacks.
• Two-Year Coverage: This warranty extends your coverage for two full years, providing you with lasting security and supporting your long-term operational needs.

Technical Details of the Product

• Service Type: Extended Warranty (Post Warranty)
• Duration: 2 Years
• Response Time: 6 Hours (within 50 miles from customer site)
• Service Availability: 24/7
• Support Type: On-site Maintenance including Parts & Labor

How to Install

To activate your HPE Pointnext Tech Care Critical - Post Warranty - 2 Year - Warranty, simply follow these steps:

1. Purchase the warranty plan through an authorized HPE distributor or directly from HPE's website.
2. Upon purchase, you will receive an activation code and service agreement documentation via email.
3. Review the service agreement and retain the documentation for your records.
4. In case of a service need, contact HPE support using the details provided in your agreement.
5. Provide your activation code and details of the equipment requiring support to the HPE representative.
6. Follow the instructions provided by the technician for any on-site support required.

Frequently Asked Questions

Q1: What does the warranty cover?

The warranty covers parts replacement, on-site maintenance, and labor costs associated with repairs needed for your HPE equipment.

Q2: How do I contact customer support?

You can reach customer support 24/7 through the contact details provided in your warranty documentation.

Q3: Is there a limit to the number of service calls I can make?

No, there is no limit to the number of service calls you can make as long as the issues fall under the warranty coverage.

Q4: What happens if I need support outside of the 50-mile radius?

If you require support beyond the 50-mile range, HPE will coordinate the necessary arrangements to provide assistance, possibly with adjusted response times.

Q5: Can I extend the warranty after the initial two years?

Yes, you can inquire about additional warranty options or renewals as your service period approaches its end.