HPE Pointnext Tech Care Critical - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Critical - Post Warranty - 2 Year Warranty is your ultimate safety net for ensuring continuous operation and peace of mind after your manufacturer warranty expires. Designed for businesses that rely on their IT infrastructure, this comprehensive warranty provides essential coverage and support, allowing you to focus on your core operations without the worry of unexpected breakdowns. With a commitment to reliability and efficiency, this service is the perfect add-on to any IT environment.

• 24 x 7 x 6 Hour On-site Support: Enjoy around-the-clock support with a rapid six-hour response time for on-site assistance, ensuring that your systems are up and running without significant downtime.
• Comprehensive Parts Replacement: Our parts replacement service covers mishaps that may occur, giving you the reassurance that any critical component failures will be addressed promptly and effectively.
• Enhanced Usability: With an on-site service location, the HPE Pointnext Tech Care Critical warranty enhances usability and increases operational efficiency, minimizing disruption to your daily activities.
• Reliable Maintenance: The combination of parts and labor service characteristics guarantees dependable maintenance for your IT systems, making it easier for you to manage unexpected challenges.
• Extended Service Duration: With a service duration of two years, you can maintain maximum productivity and ensure timely results without the constant concern of IT failures.

Technical Details of Product

• Product Type: Post Warranty Maintenance Service
• Service Coverage: 24 x 7 x 6 Hour On-site Support
• Response Time: 6 Hours (within 50 miles from customer site)
• Service Duration: 2 Years
• Includes: Parts and Labor

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Begin by contacting your HPE representative or authorized reseller to discuss your service requirements. Once your order is confirmed, you will receive a confirmation email with the details of your service agreement. Your dedicated support team will then be assigned to assist you with any setup or onboarding processes, ensuring you fully understand how to maximize the benefits of your warranty.

Frequently Asked Questions

• What does the HPE Pointnext Tech Care Critical warranty cover?
  The warranty covers parts and labor for maintenance, providing on-site support and parts replacement service after the manufacturer’s warranty expires.
• Is there a limit to the number of service requests?
  No, there is no limit to the number of service requests you can make during the warranty period, as long as they relate to covered services.
• What is the average response time for on-site support?
  The average response time is six hours for on-site service, ensuring that your issues are addressed promptly.
• Can I upgrade my warranty to include additional services?
  Yes, you can discuss upgrade options with your HPE representative to tailor your warranty to better fit your business needs.
• How do I file a service request?
  You can file a service request through your HPE account portal or by contacting the support team directly for immediate assistance.