HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention is designed to provide top-notch support and maintenance for your critical IT infrastructure. This extended service plan, covering a duration of 3 years, offers 24/7 availability to ensure that your systems are always operational and reliable. With this comprehensive service, you gain peace of mind knowing that expert help is just a call away whenever you need it.

• 24/7 Availability: Enjoy round-the-clock support with a service team that’s always ready to assist you with any issues that may arise.
• On-site Service: Benefit from on-site support that brings technicians directly to your location, ensuring efficient resolution of problems and minimal downtime.
• Comprehensive Defective Material Retention: This plan allows you to retain defective materials, providing you with the flexibility to handle replacements more effectively and efficiently.
• Rapid Repair Response: Experience a swift 6-hour response time for repairs, ensuring that you can get back to business quickly without prolonged interruptions.
• Parts and Labor Coverage: Reduce your inventory costs with a plan that covers both parts and labor, offering maximum dependability and minimal financial strain.

Technical Details of Product

• Service Duration: 3 Years
• Service Availability: 24/7
• On-site Service: Yes
• Repair Response Time: 6 Hours (within 50 miles)
• Comprehensive Defective Material Retention: Included

How to Install

Installation of the HPE Pointnext Tech Care Critical service is straightforward. Upon purchasing the service, you will receive a confirmation email with details on how to activate your plan. Follow the instructions provided to set up your account and service preferences. Once activated, you will have access to 24/7 support and can schedule on-site service as needed.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?

  This service includes 24/7 support, on-site service, parts and labor coverage, and comprehensive defective material retention for three years.

• How quickly can I expect a technician to arrive?

  You can expect a technician to arrive within 6 hours for repairs, provided you are within a 50-mile radius of the service center.

• Can I retain defective materials?

  Yes, the service allows for comprehensive defective material retention, which enables you to handle replacements efficiently.

• Is there a limit on the number of service requests?

  No, you can request service as often as needed within the duration of your 3-year plan.

• How do I contact support?

  You can contact support via the dedicated hotline or through the online portal provided with your service confirmation.