HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention is an essential extended service solution designed to maximize your operational efficiency. With a commitment to reliability and quick recovery, this service ensures that your systems remain active and productive, minimizing downtime and enhancing performance. This comprehensive service package provides you with expert support, rapid on-site assistance, and effective parts replacement to keep your business running smoothly. Below are some of the standout features and benefits of this service offering:

• 24 x 7 x 6 Hour Support: Enjoy round-the-clock access to expert technical support, ensuring that you can resolve any issues that may arise at any time of day or night. The 6-hour response time ensures that your systems are up and running quickly, minimizing disruption to your operations.
• On-site Maintenance: Benefit from prompt on-site assistance within a 50-mile radius, ensuring that qualified technicians are available to address any critical issues swiftly and effectively. This proximity guarantees a fast resolution to keep your systems operational.
• Comprehensive Defective Material Retention: This service includes options for retaining defective materials, providing you with peace of mind and the ability to analyze and address hardware concerns without facing significant delays.
• Parts and Labor Service: With an all-inclusive parts and labor service, you can rest assured that all necessary components for repairs are covered. This means fewer unexpected expenses and the assurance of quality support throughout your service period.
• Extended Service Duration: With a three-year service duration, you unlock long-term support that keeps your systems functioning at peak performance. This extended coverage allows you to focus on your core business while we handle the technical details.

Technical Details

• Service Type: Extended Service
• Service Duration: 3 Years
• Support Availability: 24 x 7 x 6 Hour On-site Support
• Repair Response Time: 6 Hours within a 50-mile radius
• Service Features: Parts Replacement, Labor Coverage, Defective Material Retention

How to Install

To install your HPE Pointnext Tech Care Critical service, simply follow these steps:

• Purchase the service through the authorized HPE channel or your preferred vendor.
• Receive a confirmation and service agreement detailing your coverage.
• Contact the HPE support team to set up your account and ensure that your systems are registered for support.
• Familiarize yourself with the support resources available, including the technical support hotline and online service portal.
• In case of any issues, reach out to the support team directly to initiate service as needed.

Frequently Asked Questions

• What is covered under the HPE Pointnext Tech Care Critical service?
  This service covers parts replacement, labor costs, and defective material retention to ensure that your equipment is properly maintained and serviced.
• How quickly can I expect a technician on-site?
  Technicians are available 24/7, with a guaranteed response time of 6 hours for on-site service within a 50-mile radius from your location.
• Can I retain defective materials?
  Yes, this service includes comprehensive defective material retention, allowing you to keep defective parts for analysis and future reference.
• Is there a minimum contract duration?
  The HPE Pointnext Tech Care Critical service is offered with a minimum duration of 3 years, providing long-term coverage for your systems.
• Who can I contact for support?
  For support, you can contact the HPE support hotline or access the online service portal available to all service subscribers.