HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Critical with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service, a robust solution designed to protect your vital IT investments. This service offering goes beyond basic maintenance, ensuring that you receive the highest level of support whenever you need it. With features tailored to enhance reliability and convenience, you can focus on what matters most—growing your business.

• 24 x 7 x 6 Hour On-site Support: Experience unparalleled support any time of day. Our dedicated team is available around the clock to address your critical issues, ensuring minimal downtime.
• Comprehensive Defective Material Retention: With our advanced retention policy, you can confidently manage defective parts without the hassle of returning them. This feature allows you to maintain essential components while ensuring your operations continue smoothly.
• Parts and Labor Coverage: Our service includes all necessary parts and labor, providing you with peace of mind and significant savings on repair costs. Enjoy seamless maintenance without the worry of unexpected expenses.
• Fast Response Time: Benefit from our impressive 6-hour repair response time (within 80 km from your site), designed to get your systems up and running with maximum efficiency—saving you valuable time and resources.
• Extended 4-Year Service Duration: With a commitment to long-term support, our 4-year service plan ensures that your systems receive consistent care and maintenance, enhancing their reliability and performance over time.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Support Availability: 24 x 7
• On-site Response Time: 6 Hours
• Distance from Customer Site: Up to 80 km
• Service Inclusions: Parts & Labor Replacement
• Defective Material Retention: Comprehensive coverage

How to Install

Installing the HPE Pointnext Tech Care Critical service is straightforward. Follow these simple steps to get started:

• Purchase the service plan through an authorized HPE reseller or distributor.
• Receive confirmation and activation details for your service plan via email.
• Log into your HPE account to register your service plan and link it to your hardware assets.
• Contact HPE support to set up your 24/7 on-site service, providing them with your location and specific needs.
• Keep the contact information of HPE support readily available for any future needs or emergencies.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Critical service?

  The service includes comprehensive parts and labor coverage, on-site support 24/7, and defective material retention.

• How quickly can I expect service after I report an issue?

  You can expect a response within 6 hours for any issues reported, ensuring rapid resolution and minimal downtime.

• Do I need to return defective parts?

  No, with our comprehensive defective material retention policy, you are not required to return defective parts, simplifying the repair process.

• Is this service plan right for my business?

  If your organization relies on critical IT infrastructure and values uptime, this extended service plan is ideal for ensuring your systems remain operational.

• Can I purchase this service for existing equipment?

  Yes, as long as your equipment is eligible, you can purchase the HPE Pointnext Tech Care Critical service for existing systems.