Description
Ensure the longevity and performance of your infrastructure with the HPE Pointnext Tech Care Critical service. This extended, four-year service plan provides comprehensive support, ensuring your technology operates optimally. With unparalleled access to on-site maintenance and prompt parts replacement, you can focus on your core business operations while knowing that expert assistance is just a call away.
- 24/7 Access to Support: Enjoy round-the-clock assistance from HPE experts, ensuring that technical issues are resolved promptly whenever they arise.
- Comprehensive Defective Material Retention: This plan includes the option to retain defective parts, allowing you to maintain control over your inventory and manage replacements effectively.
- Rapid On-Site Maintenance: With a six-hour service response time within a 50-mile radius, your systems will be up and running in no time, minimizing downtime and maximizing productivity.
- Parts & Labor Included: This service covers the costs of both parts and labor, providing you with a hassle-free maintenance solution that prevents unexpected expenses.
- Extended Coverage: This four-year service duration ensures continuous support and maintenance, promoting long-term reliability and consistent performance from your HPE systems.
Technical Details
- Service Type: Extended Service
- Service Duration: 4 Years
- Response Time: 6 Hours (within 50 miles)
- Support Availability: 24/7
- Service Features: Parts Replacement, Labor Coverage, Defective Material Retention
How to Install
1. Purchase the HPE Pointnext Tech Care Critical service plan through an authorized HPE distributor or directly from HPE.
2. Once purchased, you will receive confirmation along with instructions on how to access your service.
3. Ensure your HPE systems are registered and that your support agreement is linked to your HPE account for seamless service activation.
4. In the event of a technical issue, contact HPE support through the designated channels provided in your service confirmation.
5. HPE technicians will facilitate on-site visits as needed, ensuring that your systems are maintained effectively throughout the service period.
Frequently Asked Questions
Q: What is Comprehensive Defective Material Retention?
A: Comprehensive Defective Material Retention allows you to keep defective parts rather than returning them, giving you greater control over your assets.
Q: Is the service available for all HPE products?
A: This service is designed for a range of HPE products, but it is best to check compatibility with your specific hardware with an HPE representative.
Q: What happens if my system requires extensive repairs?
A: The HPE Pointnext Tech Care Critical service ensures that you have access to parts and labor, which will cover repairs based on the terms of the agreement.
Q: How can I contact HPE support if I encounter an issue?
A: You can reach HPE support via the contact details provided in your service confirmation email, which will include phone numbers and online support options.
Q: Can I upgrade my service during the four-year period?
A: Yes, you can discuss service upgrades with your HPE representative to enhance your support plan as your needs evolve.
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